Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Holzminden
- Working Model
- Onsite
Job Summary
In this role, you maintain the IT service catalog and ensure the accuracy of all information. You coordinate new requirements, prepare budgets, and support the standardization and cost analysis of IT services.
Job Technologies
Your role in the team
- The IT Service Catalogue Manager is responsible for maintaining the service catalog.
- Ensures that all information in the service catalog is accurate and up to date.
- Furthermore, the function presents all IT services to end-users (internal customers), helping to improve customer relations and service orientation.
- Optimize the source-based allocation of IT costs and form the basis for a business impact analysis.
- Supports the standardization of IT services.
- Annual review. Expansion to include new services. Inclusion of shadow IT services.
- Coordination of new requirements with business representatives.
- Annual adjustment of prices based on current costs.
- Target-actual cost comparison. Preparation of true-up.
- Once a year, preparation of the IT Budget cost sharing per entity.
- Maintenance of IT Business Services in the IT Service Portal.
- Support tax audits.
- Support in benchmarking of individual IT technical services.
- Establish a process for onboarding, change, and offboarding of IT services.
- Reporting based on IT Services Usage/Costs.
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Our expectations of you
Qualifications
- Business acumen: The ability to understand and interpret business data and information to make informed decisions that benefit the company.
- Strong communication and analytical skills: The ability to communicate effectively with colleagues and clients, as well as analyze data and information to make informed decisions.
- Open-minded with the ability to convince people: The ability to be open-minded and receptive to new ideas, as well as persuade others to adopt new ideas or ways of thinking.
- Team player (pro-active): The ability to work effectively in a team environment, take initiative, and contribute to team goals.
- Structured: The ability to organize and prioritize tasks effectively, manage time efficiently, and work independently with minimal supervision.
- Conflict management: The ability to identify and professionally resolve conflicts that benefit all parties involved.
- Language English and German fluently: The ability to speak, read, and write fluently in both English and German languages.
- Excellent IT Skills (MS PowerPoint, Excel, SAP): The ability to use Microsoft PowerPoint and Excel software effectively, as well as SAP software.
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Benefits
Food & Drink
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Symrise AG
Symrise AG, based in Holzminden, is a publicly-traded provider of fragrances, flavorings, cosmetic base ingredients and active substances, as well as functional ingredients.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production, Pharmaceutical Sector, Chemical Industry, Biotech
IT Service Catalogue Manager
- Location
- Holzminden
- Working Model
- Onsite
- Diversity
- Open for all genders
