Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role you handle user support including 2nd- and 3rd-level troubleshooting, resolve and document tickets and incidents, install and configure PCs, laptops and mobile devices, and improve the IT infrastructure.
Job Technologies
Your role in the team
- Assumption of user support, including the setup and maintenance of hardware as well as the execution of 2nd and 3rd level support for applications.
- Clarification of support cases.
- Processing of tickets as well as classification and analysis of fault reports, including documentation of encountered error situations.
- Installation and configuration of workstations (hardware and software in the areas of PCs, laptops, and mobile devices).
- Optimization and further development of the IT infrastructure.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) for system integration or comparable qualifications.
Qualifications
- Network knowledge and proficient handling of ticketing systems.
- Knowledge of Navision and programming is an advantage.
- Strong technical affinity and analytical thinking skills.
Experience
- Several years of professional experience in IT support as well as experience with different browsers and a good understanding of technology.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Specialist
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
