Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Freelancer
- Location
- Aschaffenburg
- Working Model
- Full Remote, Onsite
Job Summary
In this role, you handle support tickets and clearly communicate technical issues, maintain web content, independently fix minor errors, and prepare complex cases for the developers.
Job Technologies
Your role in the team
- Review and respond to support tickets
- Classify technical issues and communicate them clearly
- Ask questions to clients
- Maintain content on websites and online shops
- Independently fix minor errors and adjustments.
- Prepare more complex cases for our developers
- Occasional telephone coordination with clients
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Basic knowledge of hosting, domains, DNS, and email
- Proficient handling of Git
- Technical or programming-related background
- Excellent written German skills
- Independent and reliable work ethic
- Knowledge of TYPO3, Magento 2, PHP, HTML, CSS, or JavaScript is advantageous.
Experience
- Experience with Content Management Systems
- Experience in independently handling customer inquiries
- Experience with Flutter, Firebase, or Linux servers is a plus.
This text has been machine translated. Show original
What we offer
- There are no fixed shifts.
- Support requests are usually received between 8:00 AM and 6:00 PM.
- The work can be scheduled flexibly, provided that new inquiries are reliably reviewed and responded to or forwarded internally within 48 hours.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Threepartment
Threepartment® is a renowned online marketing agency based in Aschaffenburg that has been supporting companies in web design, e-commerce, and digitalization for over 15 years. The agency's experienced team develops tailored digital solutions for online shops, websites, and apps. Additionally, the agency offers expertise in hosting and modern technologies like Git.
Description
- Company Type
- Digital Agency
- Working Model
- Full Remote, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Representative
- Location
- Aschaffenburg
- Working Model
- Full Remote, Onsite
- Diversity
- Open for all genders
