Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bad Kreuznach
- Working Model
- Onsite
Job Summary
In this position, you serve as the main point of contact for IT inquiries, handle tickets for 1st and 2nd level support, set up clients, and manage user and device administration in Microsoft 365 and Azure AD.
Job Technologies
Your role in the team
- You are the central point of contact (Single Point of Contact) for our employees regarding all IT-related questions and technical issues within the scope of 1st and 2nd Level Support - remotely as well as on-site.
- You ensure quick, sustainable solutions for IT disruptions, classify and document requests in the ticketing system, and escalate complex cases to the system administration.
- You set up clients (Windows, macOS) and workstations, install software, and manage hardware equipment (notebooks, smartphones, peripherals).
- You assist with user and device management within Microsoft 365, Azure AD, and Intune (e.g., creating users, assigning permissions, password resets).
- You assist with the support and initial analysis of internal applications (e.g., ERP, HR, and communication systems) and create clear documentation and quick reference guides for users.
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist for system integration) or a comparable qualification with solid practical experience in IT support.
Qualifications
- Good user and basic administration skills in Microsoft 365 (Teams, Outlook, SharePoint) as well as experience with Azure AD / Entra ID.
- High service and customer orientation, patience, as well as a structured and solution-oriented way of working.
- Enjoyment of open and clear communication (at eye level with users), teamwork skills, and a strong awareness of data protection and information security.
Experience
- Solid knowledge in the administration and troubleshooting of Windows clients; experience with macOS and mobile devices (iOS/Android) is advantageous.
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What we offer
- A versatile role in a modern, dynamic IT environment with plenty of scope for creativity.
- Collaboration within a dedicated team with short decision-making processes and direct access to decision-makers.
- A secure job in an established company with a social focus.
- Opportunities for professional development (e.g., M365, Azure, support processes) and active participation in shaping our service quality.
- An open, collegial environment where your contribution matters.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Job Locations
About Your Employer
Communitas Sozialmarketing Gmbh
Communitas Sozialmarketing GmbH is part of a nationwide company group and supports public administrations and their facilities in the procurement of consumables - from transport means to information media.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Healthcare, Social Sector
IT Support Specialist / 1st & 2nd Level Support Employee
- Location
- Bad Kreuznach
- Working Model
- Onsite
- Diversity
- Open for all genders
