Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you handle IT support requests, assist users with hardware and software issues, document solutions in the ticketing system, and contribute to IT projects.
Job Technologies
Your role in the team
- Acceptance, prioritization, and processing of IT support requests (1st level).
- Support users with hardware and software issues.
- Documentation of disturbances and solutions in the ticket system.
- Forwarding complex inquiries to 2nd level support.
- Support with the setup and installation of end devices.
- Participation in IT projects and system improvements.
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Our expectations of you
Education
- Completed vocational training in the IT sector or a comparable qualification (e.g., IT specialist for system integration).
Qualifications
- Very good German skills, good English skills.
- Basic knowledge of Windows operating systems and MS Office.
- Service-oriented, communicative, and solution-oriented working style.
Experience
- First experience in IT support is an advantage.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support 1st Level
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
