Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Brunswick
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze complex error patterns in our applications, test solutions, and document precisely. You also manage tickets and collaborate closely with development to enhance processes and services.
Your role in the team
- You quickly acquire in-depth knowledge of our specialized applications and business processes.
- You analyze complex error patterns, reproduce them accurately, and communicate them clearly.
- You test applications systematically and identify vulnerabilities early on.
- You create meaningful error analyses and ensure thorough documentation.
- You qualify, prioritize, and steer tickets securely towards 3rd Level and development.
- You work closely with the development department and actively drive forward the resolution of complex issues.
- You contribute to the analysis and evaluation of requirements.
- You proactively share your knowledge and contribute to the continuous improvement of processes and services.
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Our expectations of you
Education
- Education or comparable experience with a strong IT affinity.
Qualifications
- Initial contact with IT support, testing, or specialized applications – or the motivation to quickly familiarize yourself with these topics.
- Ability to systematically analyze errors and document them clearly.
- Analytical thinking as well as a careful and structured way of working.
- Enjoyment in collaborating with users and developers.
- High willingness to learn and interest in complex software solutions.
- Strong service orientation and good communication skills.
- Willingness to work 100% on-site in Braunschweig during onboarding within service hours (8:00 AM - 5:30 PM); afterwards, one day of home office per week is possible.
- Very good German and good English skills.
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What we offer
- 30 vacation days and workation within the EU create space for relaxation and new perspectives.
- Flexible working hours, remote work, and part-time models allow you to tailor your work and daily life accordingly - always coordinated with your team and your projects.
- With the ]init[ Academy, training sessions, certifications, and cross-departmental knowledge exchange, you will continuously develop professionally and personally.
- Benefit from cross-departmental knowledge sharing and continuously develop together with your colleagues.
- JobRad, public transport subsidy, and other mobility benefits help you stay flexible and sustainable in your mobility.
- Welcome Week, structured onboarding, and mentorship programs ensure a successful start and help you quickly integrate into the team and your projects.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
init AG
INIT ist weltweit führender Anbieter von IT-Lösungen für Bus und Bahn. INIT unterstützt mehr als 700 Verkehrsunternehmen dabei, den ÖPNV attraktiver und effizienter zu gestalten.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Engineering
2.5Culture
3.7Workingconditions
4.4Career Growth
3.6
IT Support Specialist 2nd Level
- Location
- Brunswick
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
