Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Oldenburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for conducting software training, handling customer inquiries, and creating documentation to ensure optimal usage of the software solutions.
Your role in the team
- As a Software Support Employee (m/f/d), you will take on the role of a software trainer with us and be the key to the successful application of our software solutions by our customers.
- Support and training for our software - online or on-site at the customer's location.
- Processing customer inquiries via phone and email.
- Prioritization, documentation, and assignment of inquiries.
- Creation of meaningful documentation in support tickets, manuals, and knowledge bases.
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Our expectations of you
Qualifications
- Strong IT affinity and understanding of complex contexts.
- Ideally basic knowledge of operating systems and databases.
- Fluent German as well as good English skills in spoken and written form.
- Careful and structured analysis of user problems with perseverance.
- Strong communication skills, authentic and convincing presence.
- Joy in dealing with people.
- Willingness to travel for on-site support.
Experience
- Practical experience in the use of (ERP) software.
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What we offer
- The position is to be filled on a full-time basis as soon as possible.
- Your workplace will be your home office or an office at our headquarters in Oldenburg, Lower Saxony, after an intensive onboarding process.
- Permanent employment contract with 30 days of annual leave.
- Performance-based pay and participation in the company's success.
- The security of an established company as well as the freedom to develop and contribute.
- Company pension scheme.
- Flexible working hours.
- Intensive onboarding.
- Flat hierarchies and quick decision-making processes.
- Pleasant working atmosphere and good team cohesion.
- Possible nationwide or European-wide recruitment.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
IKOffice GmbH
The IKOffice GmbH develops and markets the industry-specific complete solution for tool and mold making, the IKOffice MoldManager. The individually customizable software helps customers with process optimization from inquiry to resource and capacity planning.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Software Support Staff
- Location
- Oldenburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
