Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you analyze and resolve complex technical issues in 2nd-level support, closely collaborate with international engineering teams, and optimize cloud services through sustainable troubleshooting and customer advisory.
Job Technologies
Your role in the team
- Analysis and resolution of complex technical issues in 2nd-level support to ensure a stable and secure cloud operation.
- Close collaboration with international SRE and engineering teams for sustainable troubleshooting and optimization of cloud services.
- Consulting and representing customer requirements to product and operations teams for continuous service improvement.
- Expansion and application of expertise in the areas of cloud architectures, IT security, and infrastructure automation.
- Participation in a collaborative 24/7 support model as well as active involvement in cross-functional projects and knowledge sharing.
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Our expectations of you
Education
- Practical experience in technical support or relevant IT projects from studies, training, or private initiatives.
Qualifications
- Strong problem-solving skills and a high willingness to learn in a dynamic cloud and IT environment.
- Interest in monitoring tools, IT security, and modern public cloud technologies such as Google Cloud Platform (GCP).
- Advantageous: Knowledge in the areas of Site Reliability Engineering (SLI/SLO/SLA, error budget, monitoring, postmortems) and DevSecOps methods (Infrastructure-as-Code, Git, Continuous Deployment, Terraform, Ansible).
- Excellent written and spoken proficiency in German and English.
Experience
- Basic knowledge of Linux/Unix systems, network technologies, as well as initial experience with scripting (e.g., Shell or Python) and database queries.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Thales Group
We combine diverse skills, talents and cultures to design and deliver exceptional high-tech solutions. Solutions that make it possible to act today tomorrow. From the bottom of the ocean to outer space and beyond, we help our clients think smarter and act faster - with ever-increasing complexity and every crucial moment along the way.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Career Growth
3.4Culture
3.7Workingconditions
3.8Engineering
3.0
Technical Support Engineer
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
