Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leipzig
- Working Model
- Onsite
Job Summary
In this role, you coordinate a team of 10-12 service desk staff, monitor SLAs, handle incidents in the ticket system, and maintain knowledge databases to ensure smooth support operations.
Your role in the team
- Technical Lead for a team of 10 - 12 Service Desk employees, as well as coordination and support of the team.
- Technical contact person for clients.
- Operational planning and management of resource utilization within the team.
- Coordination and prioritization of tasks.
- Monitoring of SLAs and adherence to shift tasks in coordination with the team leadership.
- Maintenance and updating of knowledge databases.
- Processing of incidents in the ticket system including prioritization, classification, and documentation.
- Conducting error analyses and initiating appropriate measures.
- Forwarding of incident cases to downstream units as needed.
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Our expectations of you
Education
- Completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Quick comprehension skills as well as enjoyment of documentation and organizational tasks.
- Very good German skills and good English skills.
- Proficient handling of current Microsoft products and standard hardware.
- Customer-oriented, service-oriented work approach with strong communication and team skills.
Experience
- Practical experience in Service Desk or User Help Desk (UHD) in First-Level Support.
- Experience in using ticket and remote tools.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Service Desk Team Coordinator
- Location
- Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
