Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role you handle 1st and 2nd level tickets, log and classify incidents in the ticketing system, troubleshoot issues remotely and on site, act as contact for users, advise users and support maintenance of IT infrastructure.
Your role in the team
- Delivery of 1st & 2nd Level support.
- Recording and processing of incoming incidents, as well as their classification in the ticketing system.
- Consultation and support for users.
- First point of contact for users experiencing technical issues.
- Contributing to the maintenance of the IT infrastructure.
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Our expectations of you
Education
- Successfully completed vocational training in the IT field or a university degree in computer science.
Qualifications
- An existing or reactivatable enhanced background check (Ü2) is in place.
- Very good German language skills.
- Goal- and results-oriented approach to work.
- Structured way of working and technical affinity.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
User Helpdesk Specialist
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
