Job
In this role, you provide technical support for web applications, ensure secure implementation, and train customers to utilize the software optimally while optimizing processes.
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Job technologies
Your role in the team
- You are the technical backbone for our clients in the energy and water supply sectors, ensuring that our modern software solutions are used safely and efficiently.
- End-to-End Support: First/Second/Third-Level Support for modern web applications & apps in asset management in close coordination with development & project management.
- Deployment & Commissioning: Secure implementation of complex software environments (on-premise or cloud).
- Customer-oriented knowledge transfer: Practical training and onboarding of administrators and users of the customers to ensure safe and confident operation of the software.
- Project collaboration & process optimization: Active support in the implementation of new applications and the execution of product-related services to optimize the IT processes of our existing clients.
- Quality Assurance & Testing: Conducting software tests as part of product releases to ensure the stability and security of the solutions.
Our expectations of you
Education
- Qualifications & Willingness to Learn: Completed university degree (e.g., Computer Science, Business Informatics, Industrial Engineering) or a qualified vocational training (e.g., IT Specialist); practical experience as well as enthusiasm for new technologies and industry processes in energy and water supply are also good prerequisites.
Qualifications
- You not only bring a technical foundation but also the passion to provide complex IT solutions for user-friendly workflows to our clients:
- IT security awareness: High sensitivity to security standards and a fundamental understanding of protective measures in the sensitive environment of KRITIS operators and critical infrastructures.
- Service & Teamwork: Proactive, customer-oriented work approach with an analytical problem-solving mindset; you work independently, communicate solution-oriented, and see yourself as a committed, collegial team member.
- Language skills: Very good written and spoken German, as well as proficient English for professional communication and technical documentation.
Experience
- Technical expertise: database knowledge (PostgreSQL, Oracle) including SQL queries; experience with cloud architectures, web applications, or modern deployment pipelines is advantageous.
What we offer
- A permanent employment in a family-owned company with flat hierarchies.
- Flexible working hours and locations utilizing cutting-edge tools.
- A continuous professional development program at CAIGOS Academy.
- A culture of open communication and informal addressing on equal footing throughout the company.
- Support with retirement planning, attractive policies for vacation and time off, bike leasing, corporate benefits, and additional days off for your social volunteering.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
We are a team of five companies that have come together to achieve a common goal: to decode the future. We are not afraid to admit that we still have some growing to do as a team. In fact, we see our diversity as a strength and are confident that we are the best team when it comes to digital infrastructure.
- 50-249 Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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