Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Ettlingen, Leipzig, Kirkel, Bochum
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you provide technical support for web applications, ensure secure implementation, and train customers to utilize the software optimally while optimizing processes.
Job Technologies
Your role in the team
- You are the technical backbone for our clients in the energy and water supply sectors, ensuring that our modern software solutions are used safely and efficiently.
- End-to-End Support: First/Second/Third-Level Support for modern web applications & apps in asset management in close coordination with development & project management.
- Deployment & Commissioning: Secure implementation of complex software environments (on-premise or cloud).
- Customer-oriented knowledge transfer: Practical training and onboarding of administrators and users of the customers to ensure safe and confident operation of the software.
- Project collaboration & process optimization: Active support in the implementation of new applications and the execution of product-related services to optimize the IT processes of our existing clients.
- Quality Assurance & Testing: Conducting software tests as part of product releases to ensure the stability and security of the solutions.
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Our expectations of you
Education
- Qualifications & Willingness to Learn: Completed university degree (e.g., Computer Science, Business Informatics, Industrial Engineering) or a qualified vocational training (e.g., IT Specialist); practical experience as well as enthusiasm for new technologies and industry processes in energy and water supply are also good prerequisites.
Qualifications
- You not only bring a technical foundation but also the passion to provide complex IT solutions for user-friendly workflows to our clients:
- IT security awareness: High sensitivity to security standards and a fundamental understanding of protective measures in the sensitive environment of KRITIS operators and critical infrastructures.
- Service & Teamwork: Proactive, customer-oriented work approach with an analytical problem-solving mindset; you work independently, communicate solution-oriented, and see yourself as a committed, collegial team member.
- Language skills: Very good written and spoken German, as well as proficient English for professional communication and technical documentation.
Experience
- Technical expertise: database knowledge (PostgreSQL, Oracle) including SQL queries; experience with cloud architectures, web applications, or modern deployment pipelines is advantageous.
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What we offer
- A permanent employment in a family-owned company with flat hierarchies.
- Flexible working hours and locations utilizing cutting-edge tools.
- A continuous professional development program at CAIGOS Academy.
- A culture of open communication and informal addressing on equal footing throughout the company.
- Support with retirement planning, attractive policies for vacation and time off, bike leasing, corporate benefits, and additional days off for your social volunteering.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Vivavis Gmbh
We are a team of five companies that have come together to achieve a common goal: to decode the future. We are not afraid to admit that we still have some growing to do as a team. In fact, we see our diversity as a strength and are confident that we are the best team when it comes to digital infrastructure.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support & Service Engineer
- Location
- Ettlingen, Leipzig, Kirkel, Bochum
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
