Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 4.269 to 6.326€ gross/month
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead the Change and Knowledge Management team, coordinate complex IT migration projects, ensure the quality of user support, and moderate team changes while strategically planning and developing support strategies.
Job Technologies
Your role in the team
- All requests and disruptions (usually via ticket or call) are received in the task area.
- User support is provided either at the respective locations or through the central hotline.
- The creation of quick and competent solutions in line with the requests is the primary focus here.
- The Change and Knowledge Management team oversees major IT migrations and the technical implementation of organizational changes.
- You will take over the team leadership of change and knowledge management.
- You are responsible for the personnel management of the current six team members.
- You will coordinate extensive and complex IT relocation projects.
- They are responsible for overseeing the technical implementation of extensive and complex organizational change and reorganization projects.
- You are responsible for quality assurance of the proper handling of customer inquiries.
- They support the strategic planning and further development of user support.
- You further develop the knowledge database, involving other departments.
- They support complex IT projects.
- You are responsible for occupational safety matters in your area of responsibility.
- Your active support as a special function staff member in conducting elections and motivating your employees to take on such a role is requested.
- This concerns a maximum of three days per election, which are compensated with special leave and a remuneration for expenses.
- Within the scope of the personal weekly working hours, a daily support time for user support must be covered, possibly within a shift.
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Our expectations of you
Education
- You hold a successfully completed (technical) university degree in a relevant field related to your tasks (for example, computer science, business informatics, geoinformatics, geography, civil engineering, architecture) or possess proven equivalent skills and experience in the IT sector.
Qualifications
- You possess organizational skills, are ready for action and flexible in your own work organization, as well as communicative and team-oriented.
- You possess a sense of responsibility, initiative, and high resilience, as well as a willingness to learn and perform, along with a service-oriented work attitude.
- You are willing to work outside of regular working hours.
- You possess gender competence and a commitment to diversity.
- They are committed to work-life balance and effective women’s advancement.
- They promote individuality and diversity and implement the inclusion agreement.
Experience
- You have extensive experience with Active Directory and solid knowledge in creating permission concepts.
- You have the ability to coordinate and manage complex issues and have experience in migration projects (participation in planning and operations).
- You have the ability and willingness to manage and appropriately facilitate change processes within the team, possess good negotiation skills including the ability to conduct goal-oriented conversations, and bring leadership experience and innovation capability.
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What we offer
- Look forward to a future-oriented workplace in Cologne with a modern employer, offering all the advantages of public service and a regulated weekly working time of 39 hours with high flexibility within the scope of official-specific possibilities.
- The employment is permanent.
- The position is classified under pay grade 11 according to the collective agreement for public service (TVöD IKT).
- The salary range currently falls within pay grade 11 (TVöD-IKT), between 4,269.64 euros (experience level 1) and 6,326.77 euros (experience level 6).
- Your professional experience will be gladly taken into account when assigning the experience level within the pay grade, as far as collective bargaining law allows.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Stadt Köln
As a public administration entity, the City of Cologne is responsible for the development and management of the city. With over 22,000 employees in more than 700 professions, it offers diverse job opportunities.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Team Leader Change and Knowledge Management
- Salary
- 4.269 to 6.326€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.749 to 3.821 € net/month · Tax class I
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
