Job
- Level
- Experienced
- Location
- Kassel
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle IT incidents, install and configure PCs and printers, assist users with mobile devices, and maintain documentation in a SLA-driven ticketing system.
Job Technologies
Your role in the team
- Processing of incidents and IMAC requests within defined SLAs.
- Installation, configuration, and troubleshooting of PCs, notebooks, and printers.
- Support for users with mobile devices as well as video conferencing systems (L1).
- Provision of event and meeting support including hardware setup.
- Documentation, AMDB maintenance, as well as inventory, shipping, and refresh processes.
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Our expectations of you
Education
- A completed apprenticeship as an IT specialist for system integration or a comparable qualification.
Qualifications
- Knowledge of IMAC processes (Install, Move, Add, Change).
- Proficient in ticketing systems and SLA-based work.
- Good English skills for ticket processing and customer contact.
Experience
- Experience in IT client/workplace support (hardware & software).
- Experience with mobile devices (iOS & Android).
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Job Locations
About Your Employer
Bfi Unternehmensgruppe
The BFI Unternehmensgruppe, founded in 1998 in Nuremberg, is an established company specializing in IT services, personnel services, and software development. With over 100 employees, it offers innovative technologies such as 3D printing.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT support technicians
- Location
- Kassel
- Working Model
- Onsite
- Diversity
- Open for all genders
