Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you advise users of the MERKUR GROUP, directly solve technical issues, and coordinate complex incidents between customers and support teams. Additionally, you support the IT change management process with targeted user communication.
Your role in the team
- They advise and support the users of MERKUR GROUP with questions, disruptions, and problems, aiming to resolve the issue directly.
- The recording and processing of incidents and service requests, as well as supporting internal processes, are part of your responsibilities.
- You coordinate complex incidents and service requests between the customer and 2nd / 3rd level support, and monitor timely resolution and implementation.
- As a representative of the Service Center as well as its users, you support our IT projects.
- You will work with our IT change management process and ensure targeted communication with the users.
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Our expectations of you
Education
- Completed training in the IT field
Qualifications
- Very good German and good English skills, both written and spoken.
- Strong communication skills in collaborating with non-technical users
- Problem-solving skills & analytical thinking even in complex IT environments
- Highly developed service awareness and customer orientation, friendly and confident demeanor, even under pressure or in case of disruptions.
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What we offer
- 30 days of vacation, possibility for remote work
- Own training center, diverse development opportunities across the entire corporate group
- Employee events, department events
- Occupational health management, corporate sports
- occupational disability insurance, company pension scheme
- E-bike leasing, employee discounts, local offers depending on location
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
BEIT GmbH
Founded in 1987, BEIT GmbH is an established company that provides innovative IT solutions as a full-service provider for the MERKUR GROUP and its subsidiaries. With a team of around 120 employees, BEIT GmbH operates stably in the international market.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
