Job
In this role, you analyze and address IT incidents and service requests in 1st and 2nd level support. You also assist with store openings and optimize existing processes by implementing sustainable solutions.
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Job technologies
Your role in the team
- Analysis & Processing of Incidents and Service Requests
- 1st & 2nd Level Support in an international environment
- Creation and maintenance of instructions, checklists, and knowledge articles
- Participation in store openings, closures, and relocations (remote)
- Identification of optimization opportunities and support in implementing sustainable solutions, as well as participation in projects
- Support users with hardware and software inquiries
- Management of user accounts, permissions, and standard applications
Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist) or a comparable qualification
Qualifications
- Structured and solution-oriented working style, as well as a high degree of initiative and proactive action
- Strong service- and customer-oriented thinking
- Knowledge of ticketing systems and support processes
- Basic knowledge of the retail environment, Citrix, or POS systems is advantageous.
- Ideally ITIL knowledge
- Good communication skills in German and English
Experience
- Experience in IT support, Service Desk, or IT operations
- Initial experience in project management as well as in managing service providers is desirable
What we offer
- Therefore, we offer a variety of benefits tailored to your individual needs.
Benefits
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
The TOM TAILOR GROUP is an international fashion company that offers stylish and affordable casualwear. They also have a range of fashionable accessories and home
- 1962
- Established Company
- Onsite, Hybrid
- Consumer Goods, Branded Goods · Trade
Employer reviews
- Team culture
- 3.3
- Engineering
- 3.3
- Career growth
- 3.0
- Working conditions
- 3.0
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