Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- As a Formula Developer / Support Engineer (all genders) you will be part of the 7-strong, very cooperative and dynamic team at the Frankfurt location, the “2nd Level Support Trading Systems”.
- For the customer support of our trading system for stocks, derivatives & Co, we are looking for colleagues who specialize in the creation and maintenance of calculation methods
- Calculation methods include the electronic implementation of so-called price determination procedures for securities and their trading strategies on various electronic markets. And this is anything but a "dry topic"
- Our trading system has an Excel-like formula language that allows securities traders to create such complex calculation methods and who seek our support in this regard
- As a future Formula Computation Specialist, you will be very familiar with the application and the IT behind it, and you will also have specialist knowledge such as a good knowledge of the Xetra stock exchange market model.
- Curious how you get there? Well, you start with several months of training with the team, and gradually you take on the following tasks:
- Recording and analyzing customer inquiries regarding the creation and change of calculation methods within our trading system, their specification, implementation, testing and go-live (focus)
- The creation of the formulas usually follows an interactive and iterative process with the customer (dealer) and requires good communication and, if necessary, coordination between customers, support, development and test teams
- Assist the team in analyzing and reproducing customer issues after initial capture by the helpdesk
- Troubleshooting including remote analysis on customer systems or systems in managed SaaS operation – with a focus on calculation methods
- Solution-oriented communication with the customer as well as monitoring of open customer inquiries and tickets
- Installation of our software and updates in the customer system as well as support in projects
- Carrying out internal and external training (formula creation)
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Our expectations of you
Education
- Mathematician or physicist or similar with a strong passion for IT or with a strong passion for mathematical problems - also as a career changer
Qualifications
- Good operating system knowledge (Linux or Windows) and common standard software
- Fluent German and good written and spoken English
- You are interested in working directly with traders, brokers and techies in a complex professional and technical environment
- Independent, structured and careful way of working, solution-oriented combined with very good communication skills
- A strong team spirit as well as creativity and persistence in problem solving
- Enjoyment of learning, flexibility and resilience
- Enjoy professional and technical support with direct customer contact
- Database knowledge (MariaDB, MySQL)
- Network knowledge (TCP/IP, routers, firewalls)
- Basic programming knowledge (e.g. bash, Python, Java, C++, ...)
Experience
Nice to have:
- Experience in securities trading
- Experience with software in the banking environment
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Frankfurt
Mainzer Landstraße 193
60326 Frankfurt am Main
Germany
This is your employer
valantic
Dornbirn, Dornbirn, Traunstein, München, München, Wien, Wien, Böblingen, Leinfelden-Echterdingen, Aichwald, Stuttgart, Fürth, Mannheim, Würzburg, Mainz, Dreieich, Frankfurt Am Main, Eschborn, Coburg, Siegburg, Siegen, Köln, Dresden, Langenfeld, Düsseldorf, Leipzig, Magdeburg, Berlin, Hamburg, Norderstedt
At valantic, we're the first choice when it comes to digitalization. We show our customers what's possible and support them in making it happen - from strategy to implementation. Our services include consulting, solutions, and software products in the areas of banking, customer engagement & commerce, business, predictive analytics, SAP/ERP consulting, enterprise software, and supply chain management.
Description
- Company Size
- 250+ Employees
- Founding year
- 2012
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid
- Industry
- Internet, IT, Telecommunication
Developer Support Engineer
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
