Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Erkelenz
- Working Model
- Onsite
Job Summary
In this role, you will assist users via phone with company software, handle technical requests in a ticketing system, and optimize processes while analyzing errors and providing solutions.
Job Technologies
Your role in the team
- Telephone user support for enterprise software.
- Documentation and tracking of incoming reports in a ticketing system.
- Analysis and identification of error situations.
- Consulting and support for users in troubleshooting.
- Participation in process optimization.
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Our expectations of you
Education
- Completed IT education or a comparable qualification.
Qualifications
- Good knowledge of common hardware and software as well as SQL.
- Independent, proactive work approach and flexibility.
- Communication skills.
Experience
- Initial professional experience in support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Erkelenz
- Working Model
- Onsite
- Diversity
- Open for all genders
