Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role you are the first contact for IT issues: you receive, diagnose and resolve incidents, document faults, install and configure software, and escalate complex cases to 2nd/3rd-level support.
Your role in the team
- You are the first point of contact for employees with IT-specific problems.
- You take on the intake, analysis and resolution of incidents, as well as the documentation of the incidents that occurred.
- You forward more complex incidents to the 2nd- and 3rd-level support.
- You perform the installation and configuration of software.
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Our expectations of you
Education
- You have successfully completed information technology vocational training.
Qualifications
- You have good proficiency in English, both spoken and written.
- They are characterized by a high service orientation and technical affinity, and they work independently as well as reliably.
Experience
- You have several years of professional experience in 1st-Level Support.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st Level Support Employees
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
