Job
- Level
- Experienced
- Location
- Erfurt
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 44.100 to 55.100€ gross/year
Job Summary
In this role, you will handle technician dispatching through quality checks, support service technicians, manage logistics, and communicate effectively between clients and partners.
Job Technologies
Your role in the team
- Acceptance, qualitative review, further processing, and scheduling of technician assignments.
- Time- and cost-efficient scheduling as well as compliance with and monitoring of Service Levels.
- Tool-supported control and assistance for service technicians in fulfilling orders.
- Pre- and post-work activities, such as tool-supported verification of infrastructural prerequisites, assistance with logistical tasks including ensuring material supply, and participation in the documentation of cable routes.
- Communication between clients, external companies, internal interfaces, and service technicians.
- Commissioning of external companies for contract fulfillment.
- Participation in optimization projects.
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Our expectations of you
Education
- Completed vocational training as an electronics technician, IT specialist for system integration, or a comparable qualification.
Qualifications
- Strong IT affinity as well as solid knowledge of ticket systems, service hours (SLAs), IT processes, and MS Office.
- Self-initiative, organizational skills, good team and communication abilities, as well as customer and quality orientation.
- Fluent German skills in speaking and writing as well as a Class B driver's license.
Experience
- At least three years of relevant professional experience in dispatching / scheduling / coordination / planning, ideally in the IT and telecommunications sector.
- Desirable: Knowledge in IT network infrastructure (LAN, WAN, WLAN) as well as experience in quality management.
- Experience and knowledge of the specificities of the client Bundeswehr are advantageous.
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What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- Our common goal unites us. For us, a respectful Umgang miteinander and a strong team spirit are fundamental.
- The starting salary typically ranges between €44,100 and €55,100 gross per year. The exact amount is determined based on criteria such as qualifications, scope of responsibilities, and the requirements of the position. Justified deviations are possible on a case-by-case basis.
- BWI offers a secure workplace as well as an award-winning and employer-funded occupational pension scheme.
- You start with 30 days of annual leave, with the option for individual adjustments.
- Through our benefit app, you have access to a monthly credit and tax advantages on tickets for public transportation.
- We support your professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- You have the option to lease a Jobrad and additionally benefit from access to platforms offering a variety of employee discounts.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Workingconditions
4.4Culture
3.7Career Growth
3.6Engineering
2.7
IT dispatcher and service control
- Salary
- 44.100 to 55.100€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.29.152 to 35.029 € net/year · Tax class I
- Location
- Erfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
