Job
In this role, you will manage the IT infrastructure and provide Second/Third Level support for Microsoft Windows systems. Your tasks include network management, trouble analysis, system documentation, and support for integrations and projects.
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Job technologies
Your role in the team
- Support of IT infrastructure and back-office applications (second/third-level support) with a focus on Microsoft Windows operating systems.
- Management of telephony as well as network and firewall infrastructure.
- User and rights management for the deployed systems.
- Planning, execution, and support of system integrations and system operations.
- Creation and maintenance of system documentation.
- Participation in projects and tenders.
- Close collaboration within the team as well as with the other specialized teams in the IT sector.
- Participation in cross-organizational projects.
- Analysis and troubleshooting of issues in the area of infrastructure and server applications.
- Installation of hardware and software.
- Coordination and supervision of external contractors.
Our expectations of you
Education
- Completed degree in Computer Science/Information Technology or a comparable qualification (e.g., apprenticeship as an IT specialist for system integration, IT electronics technician, etc.).
Qualifications
- Ideally certifications in the area of network, server, or clients.
- Solid knowledge of Microsoft Windows operating systems (Client and Server), basic knowledge of Linux server operating systems, and expertise in virtualization.
- Good knowledge of data center and network environments (including SAN/FC and WLAN).
- Knowledge in the following areas: VoIP telephony, SBC, Unified Messaging, CTI, Contact Center, Software deployment / Imaging (including PXE) / Patch Management / GPO, IT Security (Endpoint Security, SIEM), current firewall systems and networks, MDM desirable.
- Ideally, knowledge of OpenText OES, eDirectory, Identity Manager, and ZENworks.
- Already familiar with MFA, OAuth, SAML, and Kerberos.
- Strong communication and teamwork skills, as well as independence, personal responsibility, and flexibility.
- Fluent German (C1) and good English (B2) skills in spoken and written form.
Experience
- Several years of professional experience in administration (Second/Third-Level Support).
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
The Medical Service North Rhine is an independent consulting and expert service that supports statutory health insurance and social long-term care insurance in medical and nursing matters. With a wide range of services, it makes a valuable contribution to healthcare in North Rhine.
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
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