Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for 1st-level support, handling hardware and software requests, installing systems, and assisting colleagues with IT issues in the office environment.
Job Technologies
Your role in the team
- Together with your 5-member team, you ensure first-class 1st-level support - via phone, ticket system, or directly on-site.
- You analyze, process, and resolve issues and requests related to hardware and software.
- You install, configure, and administer desktop systems based on MS Windows as well as mobile devices (iOS).
- You manage the Office IT (workplace computers, printers, peripherals) and assist colleagues with IT questions in everyday work.
- You participate in the planning, procurement, and implementation of new IT systems and contribute your ideas to cross-departmental projects.
- You support our UHD team in Berlin (usually remotely) with basic tasks.
- After onboarding, you will work together with your team to ensure a service-oriented on-call duty — focusing on the stability, security, and availability of our systems.
This text has been machine translated. Show original
Our expectations of you
Education
- A completed apprenticeship as an IT specialist (m/f/d) in System Integration.
Qualifications
- Enthusiasm for IT and a desire to develop further in a modern work environment.
- Ideally, initial knowledge in one or more of these areas:
- Administration of Windows clients.
- Office IT (network, hardware, software, mobile devices).
- Mobile Device Management (iOS, MS Intune).
- Software distribution and packaging.
- Strong communication skills, team spirit, and enjoyment in working solution-oriented.
- Willingness to participate in a team-friendly on-call duty and, in exceptional cases, willingness to travel to our secondary location in Berlin.
Experience
- Motivation to work in the User Help Desk area - even if you do not have extensive professional experience yet.
This text has been machine translated. Show original
Job Locations
This is your employer
GDV
GDV Dienstleistungs-GmbH is a leading provider of IT and service center services for the insurance industry in Germany. We are a subsidiary of the German Insurance Association (GDV) and our head office is located in Hamburg. Our core competence lies in providing innovative solutions that meet the demands of our customers.
Description
- Founding year
- 1996
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
User Help Desk employee
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
