Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 45.358 to 63.760€ gross/year
- Location
- Mülheim an der Ruhr
- Working Model
- Onsite
Job Summary
In this role, you will handle IT support requests from schools, address complex technical issues, and assist with device management of PCs, tablets, and other equipment.
Your role in the team
- IT Support
- Acceptance, qualification, and processing of incoming support requests from municipal schools (First-Level Support) via telephone and ticketing system.
- Second-Level Support for mobile and stationary end devices
- Assessment and escalation of more complex incidents and problems to 2nd- and 3rd-level support.
- Processing of service requests (standard changes) based on specifications, standard processes, and knowledge databases.
- Documentation of the handling of fault reports and communication with end customers in schools
- Integration of solutions into knowledge databases
- Development of solutions in the field of end-user support (PC, laptop, tablet, interactive whiteboards, projectors, printers, etc.)
- On-site support in schools
- Forwarding support requests to external service providers
- Review and monitor the progress of externally forwarded support requests
- Extensive feedback and closing reports to end customers via ticketing system
- Device rollout, maintenance, and replacementRepair, upgrade, delivery, and commissioning of IT equipment
- Participation and planning of mass rollouts of end devices
- Preparation and processing of key figures and documentation for planning rollouts and commissioning.
- Maintenance and control of data in asset management
- Maintenance and control of data in license management
- Support of external service providers during rollouts
- Provision of consumables
- Preparation and processing of procurement proceduresProduct evaluations/market research
- Consulting on the procurement of school IT components based on specified standards and compliance requirements.
- Preparation of standard procurements and related correspondence
- Procurement of consumables
- Management and control of external service providers
- Goods receipt and inspection
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Our expectations of you
Education
- Successfully completed training as an IT specialist, preferably in the field of System Integration, or other employees with extensive experience in support, repair, and upgrading of IT end devices who perform corresponding activities based on equivalent skills and their experience.
Qualifications
- Strong ability to communicate technical issues appropriately to the target audience (extensive user contact in an educational environment)
- Flexibility in working hours (occasional evening and weekend shifts or aligned with school schedules)
- Willingness to continuously update one's knowledge regarding hardware and software developments.
Experience
- Extensive experience in IT support (1st, 2nd level) and in managing end-user devices and IT equipment.
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What we offer
- An interesting, challenging, and independent activity
- A secure and permanent position at the Mülheim an der Ruhr location with collective agreement binding (TVöD-VKA) as well as an annual special payment in accordance with collective agreement provisions.
- A company pension scheme without employee contribution (Rhineland Additional Pension Fund) and performance-based pay for employees covered by collective agreements.
- Advance payment options and discounts through Corporate Benefits
- Flexible working hours and 30 days of vacation per year as well as educational leave
- Extensive training and development opportunities, internal job market, and fit@job programs for health promotion.
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
Stadt Mülheim an der Ruhr
The city of Mülheim an der Ruhr serves as a significant public employer, offering numerous career opportunities in municipal administration.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Public Service, Unions
Technical Support/Service Desk School IT
- Salary
- 45.358 to 63.760€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.29.838 to 39.469 € net/year · Tax class I
- Location
- Mülheim an der Ruhr
- Working Model
- Onsite
- Diversity
- Open for all genders
