Job
In this role, you will analyze support requests, document issues and solutions, optimize service processes, troubleshoot hardware and software issues, and manage IT device inventories.
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Your role in the team
- Capture and analysis of support requests across various channels, as well as structured documentation and tracking of issues and solutions to ensure efficient service.
- Internal team and cross-functional collaboration to strengthen problem-solving skills and optimize service processes while complying with relevant policies and standards.
- Systematic analysis and resolution of hardware, software, and network issues to ensure stable operations and minimize downtime.
- Management of workplace equipment and material inventory to ensure availability, accurate stock records, and cost-effective use.
- Further development and implementation of technology-based solutions to enhance performance and scalability, as well as automate processes in Field Service.
Our expectations of you
Education
- Degree in information science or a related field, or equivalent professional experience.
Qualifications
- Good command of English and excellent command of German, as well as proficiency in using MS Office 365.
- A strong service orientation, excellent communication skills, a structured and analytical approach to work, and the ability to work well in a team.
Experience
- Experience in IT user support (1st level) and in another customer- or user-focused service role.
- Experience using IT devices in both personal and professional settings, as well as comprehensive knowledge of PC hardware components and how they work.
What we offer
- Our jobs are not only exciting, creative, and varied—you can also make a real difference at AIDA.
- We inspire our employees with a wide range of benefits, both professionally and personally.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
With the commissioning of the first ship in 1996, we have given the modern cruise industry a distinctive face. AIDA Cruises has been part of the Carnival group since 2004. Costa Crociere, the continental European Carnival subsidiary headquartered in Genova, is responsible for AIDA Cruises. AIDA addresses open-minded, active guests of all ages, who are looking for an advanced sophisticated, lifestyle-oriented and – at the same time- casual vacation.
- 1996
- Established Company
- Hybrid, Onsite
- Hotel and Restaurant Industry, Tourism
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