Job
- Level
- Experienced
- Location
- Raunheim
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 70.320 € gross/year
Job Summary
In this role, you lead root cause analysis for charging issues, troubleshoot vehicle-charger interoperability, analyze trends, and create technical documentation to enhance products and support teams in electric mobility.
Job Technologies
Your role in the team
- Lead root cause analysis for escalated AC/DC charging issues.
- Troubleshoot vehicle-charger interoperability, power electronics, software, and communication protocols (OCPP, ISO 15118, IEC 61851).
- Act as the key interface between European support teams and R&D.
- Ensure timely resolution of support cases in line with SLAs.
- Analyze trends and recurring issues to improve product performance.
- Create technical documentation, knowledge base articles, and training content.
- Support and empower L1/L2 teams through knowledge sharing.
This text has been machine translated. Show original
Our expectations of you
Education
- Degree in Electrical Engineering, Automation, Mechatronics, or similar.
Qualifications
- Starkes Wissen über EV-Ladetechnologien und -Protokolle, insbesondere OCPP.
- Proactive, solution-oriented, and customer-focused mindset.
- Basic Python or scripting skills are an advantage.
- Fluent English required; German or French is a strong plus.
- Gültiger EU-Führerschein.
Experience
- 3-5 years of experience in technical support, field service, or R&D within EV charging, automotive, or renewable energy.
- Experience diagnosing complex technical issues and analyzing log files.
- Strong communication skills and experience working with international teams.
This text has been machine translated. Show original
What we offer
- Permanent employment contract with one of the world's most sustainable companies.
- Meaningful work: Be part of a Green Company committed to responsibility, sustainability, and making a positive impact.
- Innovation: We don't just keep pace with change - we help shape the future.
- Cutting-edge technologies and services that drive progress and deliver real value.
- Purpose-driven solutions: Our technologies and services contribute to a more sustainable world.
- For this Germany-based position, the minimum pay is EUR 70,320 (Total Target Cash) per year. This pay includes base salary and short-term incentives or sales incentives.
- The compensation for this position applies to candidates with full-time contracts located within Germany.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Schneider Electric GmbH
Schneider Electric is a world leader in providing innovative and efficient solutions for software, industrial automation, and energy controls. Our products ensure that oil refineries, chemical plants, power stations, mining companies, and factories can operate safely and reliably around the clock.
Description
- Company Size
- 250+ Employees
- Language
- English
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Electronics, Automatization, Trade
Technical Support Expert L3 - eMobility
- Salary
- from 70.320 € gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.from 42.762 € net/year · Tax class I
- Location
- Raunheim
- Working Model
- Onsite
- Diversity
- Open for all genders
