Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stralsund
- Working Model
- Onsite
Job Summary
In this role, you will handle IT service requests in a Windows and Linux environment, resolving technical issues while managing user accounts and maintaining the ticket process in Jira.
Job Technologies
Your role in the team
- You enjoy IT support and feel comfortable in a mixed Windows and Linux environment.
- You handle service requests with a clear mind, resolve IT issues confidently at the 1st level, and know exactly when it's time to escalate complex cases to the next support level.
- Technical Support & Troubleshooting: First point of contact for technical support regarding hardware, software, and network issues.
- Fault diagnosis and troubleshooting for Windows systems (Windows 10/11, Windows Server) and Linux systems (Ubuntu, CentOS).
- Support with user account management (Active Directory, LDAP, local accounts).
- Support for Microsoft Office 365, Exchange, and enterprise applications.
- Diagnosis and troubleshooting of printer, peripheral, and connectivity issues (LAN/WLAN/VPN).
- Support with password resets, access rights, and security policies.
- Ticket & Incident Management: Recording, tracking, and resolving tickets in Jira (or another ticketing system).
- Adherence to SLAs for response and resolution times.
- Escalation of unresolved issues to 2nd or 3rd level support with complete documentation.
- System & Software Maintenance: Support with software installation, updates, and patch management.
- Simple server monitoring and status checks.
- Participation in backup and recovery processes.
- Training & Documentation: User training on IT systems and best practices.
- Maintenance of knowledge base articles and FAQs for common issues.
- Security & Compliance: Adherence to IT security policies and reporting vulnerabilities.
- Support with endpoint security (antivirus, encryption, access controls).
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Our expectations of you
Education
- Completed training or degree in IT, Computer Science, or a related field (or comparable experience).
Qualifications
- At least 1 year of experience in IT support, helpdesk, or technical customer service.
- Solid knowledge of Windows & Linux (basic - command line).
- Handling remote support tools (e.g., Slack, RDP, SSH).
- Basic knowledge of scripting languages (PowerShell/Bash) is an advantage.
- Strong communication and service orientation.
- Ability to explain technical matters in a user-friendly manner.
- Analytical thinking and resilience.
Experience
- Experience with Active Directory, Group Policies, and basic networking fundamentals (TCP/IP, DNS, DHCP).
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What we offer
- Permanent full-time position with 30 days of vacation.
- Salary-optimized payout (more net from gross).
- Open, friendly working atmosphere within the team.
- Employee benefits such as beverages, fruit, and massages.
- Company and seasonal corporate events.
- Break room with activity and chill-out area.
- Parking space for car/bicycle/motorcycle.
- Personal workspace.
- Company bike rental available through BusinessBike.
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Job Locations
This is your employer
Touris Marketing Service GmbH
TourisMarketing Service GmbH is an established provider in business travel management, specializing in hotel bookings and billing for national and international corporate clients. Since its founding in 1998, the company has enabled access to a wide range of accommodation options worldwide through the Corporate Rates Club (CRC) and optimizes its clients' business travel processes. Based in Stralsund, the company places great emphasis on quality-oriented service.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Hotel and Restaurant Industry, Tourism
1st Level Support Technician
- Location
- Stralsund
- Working Model
- Onsite
- Diversity
- Open for all genders
