Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 54.000 to 60.000€ gross/year
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
You diagnose electrical system faults, assist dealers with technical issues, and develop solutions for the quick resolution of customer complaints in the automotive sector.
Your role in the team
- The technical Helpdesk consultant in the automotive sector of an international automobile manufacturer provides expert support in diagnosing complex technical issues and assists the dealer network with the goal of resolving customer complaints quickly.
- Primary contact for technical support in retail
- Reporting and recording market-specific processes
- Support of the dealer network
- Diagnosis of complex technical issues
- Rapid resolution of customer complaints
- Supporting technicians in diagnosing potential faults within the vehicle system
- Support in the development of solutions for the entire product portfolio
- Interface between manufacturer and retailers
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Our expectations of you
Education
- Bachelor's degree in Engineering or automotive technical training (Automotive Engineer), Master Technician (Automotive or Motorcycle), or equivalent professional experience
Qualifications
- Focus on Diagnosis of Electrical Systems
- Good knowledge of vehicle mechanics and vehicle electronics
- Excellent spoken and written English skills
- Additional foreign language skills are an advantage
Experience
- Experience in vehicle and system diagnostics
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What we offer
- Training opportunities: Support for professional and personal development
- Work environment: A dynamic and supportive work environment
- Work-Life Balance: Flexible working hours and home office options, 31 vacation days (including Christmas, New Year's Eve, and Rose Monday)
- Additional benefits: company pension scheme, health programs, and subsidy for Urban Sports Club
- Asset-building benefits: from day one
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
MSX International GmbH
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
Helpdesk Engineer
- Salary
- 54.000 to 60.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.34.453 to 37.561 € net/year · Tax class I
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
