Job
In this role, you will lead a regional support team, develop employees, resolve technical issues for customers, and design efficient support processes for surveying solutions.
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Job technologies
Your role in the team
- Are you passionate about surveying technology and enjoy working with people? Perfect! Because when you take on the leadership of one of our regional support teams, both are essential.
- Fostering employee development, providing top-notch customer support, and developing new solutions for even greater service quality – you make the difference.
- Specifically, it is about:
- Team Leadership and Support: You take professional responsibility, develop your team, support it with complex issues, and assist in challenging situations.
- Technical Support: When our customers encounter a technical issue with Trimble's hardware and software solutions, you assist them - via phone, email, or online tool.
- Deliveries and onboarding: You plan meticulously, handle everything yourself to ensure smooth processes, and also train the users on-site.
- Service and Quality: To sustainably delight our customers, you will find viable solutions for recurring problems and design optimal support processes.
- Networking: With our system partner Trimble and its international network, you collaborate just as effectively as with internal teams.
Our expectations of you
Education
- Degree or technical diploma in the field of Geodesy, Geoinformatics, or Surveying Engineering with several years of experience in surveying fieldwork.
Qualifications
- Professionally skilled and experienced in handling TS, GNSS, and 3D scanning.
- Technically skilled, interested in new technologies, and analytical in thinking.
- Persuasive personality: a communicative team player, calm in demeanor, confident in conflicts, solution-oriented, empathetic, and engaging.
Experience
- Organized and structured, with a passion for traveling within the region, sometimes nationwide in Germany, and ideally also with initial leadership experience.
What we offer
- Hybrid working and trust-based working hours: You can also use the company car, corporate smartphone, and laptop privately.
- 30 vacation days per year: because relaxation is beneficial.
- Training budget: so you can grow professionally and personally.
- Fixed salary and attractive bonus scheme: so that performance also pays off.
- Fitness and health program: Urban sports offer, JobRad, and screenings included.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
AllTerra Deutschland GmbH serves as a technology and service partner for the surveying and construction industry. The company provides support through surveying systems, software solutions, and services related to geodata collection, monitoring, mobile mapping, and building information modeling. It is part of the MEB Group and collaborates closely with Trimble technologies.
- Established Company
- Onsite, Hybrid
- Industry, Production
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