Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 36.000 to 46.000€ Gross/Year
- Location
- Sankt Augustin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you serve as the first point of contact for users facing IT issues, analyzing queries, documenting disruptions in the ticketing system, and providing support for hardware and software questions both remotely and onsite.
Your role in the team
- You are the first point of contact for users with technical questions and IT issues.
- You carefully analyze incoming inquiries and assign them to the appropriate department.
- You document disruptions and service requests in a structured manner in the ticket system.
- You develop solutions via phone, remote access, or directly on-site.
- You escalate more complex incidents to the 2nd Level Support and monitor their resolution.
- In the hardware and software environment, you support users competently and service-oriented.
- You maintain knowledge bases as well as internal documentation and contribute to the continuous improvement of support.
- Together with your team, you ensure smooth IT operations.
- Your structured working approach ensures a high level of service quality.
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Our expectations of you
Qualifications
- You have a good technical understanding of hardware and software topics.
- You analyze problems in a structured manner and set the right priorities.
- You work routinely with ticket systems and document processes in a traceable manner.
- You communicate in a friendly, service-oriented, and solution-oriented manner with users.
- You enjoy collaborating with different support levels and departments.
- Team spirit and helpfulness characterize you.
- You work reliably, independently, and responsibly.
- A high customer and service orientation completes your profile.
Experience
- Initial experience in 1st Level Support, Helpdesk, Service Desk, or a comparable IT support role is advantageous.
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What we offer
- Apply easily - without a cover letter.
- Modern workplace & relaxed atmosphere.
- A team that truly sticks together.
- Flexible home-office options & genuine work-life balance.
- Health benefits you can really take advantage of.
- Travel allowance on top.
- Completely free for applicants.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Job Locations
This is your employer
PS Direkt GmbH & Co. KG
PS Direkt GmbH & Co. KG focuses on the placement of professionals in the commercial and IT sectors, offering both direct placements and employee leasing.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Specialist 1st Level
- Salary
- 36.000 to 46.000€ Gross/Year
- Location
- Sankt Augustin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
