Job
In this role, you coordinate IT support, monitor external service providers, administer Microsoft 365, and support the digitization of processes through documentation and project management.
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Job technologies
Your role in the team
- User and server support are outsourced, so in the digitization process, under IT coordination, it should be understood more as an organizing and steering activity.
- Monitoring and management of the support service provider.
- Internal and external communication interface.
- Administration of Active Directory, NextCloud, Teams, Cloud Telephony, SharePoint, and more.
- Project management support.
- Digitization of processes.
- Data Protection Impact Assessment.
- Documentation and instructions for employees.
- Resource management (licenses, hardware).
- Implementation of AI in the company.
- Support in selecting new software.
- IT administrative tasks.
Our expectations of you
Education
- A completed apprenticeship as an IT specialist in the field of system integration or a comparable completed IT qualification (e.g., IT systems electronics technician, IT systems management clerk). A university degree is not required.
- At least two years of relevant professional experience in IT user support or system administration after completing training.
Qualifications
- Secure practical skills in Microsoft 365 administration.
- MS Office (especially advanced formula skills in Excel).
- Fileserver management.
- Basic knowledge of networking technology (LAN/WLAN, VPN).
- Knowledge of SharePoint Online (Administration).
- A careful, structured, and self-responsible way of working — even when multiple requests are received simultaneously.
- A friendly, service-oriented demeanor and the ability to explain technical matters in a way that is understandable for people without an IT background.
- Very good written and spoken German skills (C1 level).
- Class B driver's license and willingness to travel between locations within the association's area.
- The willingness to actively support the diaconal orientation of our work.
- Ideally, you also have knowledge in the following areas:
- Microsoft Power Platform (Power Automate, Power Apps).
- Project planning.
- Knowledge of data protection (GDPR/DSG-EKD) or information security.
Experience
- Experience in user and permission management (Entra ID / Active Directory).
- Experience in managing devices with Microsoft Intune.
- Experience with cloud telephony, such as NFON.
- Experience in collaborating with external IT service providers.
What we offer
- An above-average industry compensation according to BAT-KF, pay grade 9, including child allowances, annual bonus, and company pension scheme.
- Comprehensive and intensive onboarding.
- Occupational health management.
- Bike leasing with Business Bike.
- Corporate Benefits.
- Subsidy for the Germany Ticket job.
Topics you will work on
Job locations
About your employer
The Diaconal Work Dortmund and Lünen gGmbH is an established Protestant welfare association focused on youth, elderly, and disability assistance as well as healthcare. It is committed to supporting people in various life situations.
- Established Company
- Onsite
- Healthcare, Social Sector
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