Job
In this role, you handle support requests, conduct troubleshooting, and document trends. You also assist in IT projects and restore desktop images and software for end users.
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Job technologies
Your role in the team
- You handle support requests in collaboration with internal IT teams, other corporate departments, and external service providers.
- You create status reports and analyses to document trends, recommendations, conclusions, and progress.
- You work in Helpdesk IT Service Management, providing First Level Support and Second Level Support, and handle customer inquiries.
- You maintain detailed documentation and provide technical expertise for analysis, troubleshooting, and responding to technical issues.
- You proactively identify improvements to the support process.
- You repair software and images for desktops and VDIs and restore them.
- You work on IT projects and assist with mobile phones.
Our expectations of you
Education
- Training as an IT Specialist (System Integration) or similar, completed degree in Computer Science or comparable qualifications.
Qualifications
- Very good knowledge in the area of end-user hardware such as laptops, phones, and desktops.
- Advantageous: extensive knowledge of Microsoft SCCM and VDI as well as terminal-based systems and Desktop Central.
- Good knowledge of German and English.
Experience
- Professional experience in the IT sector.
Benefits
Health, fitness & fun
Higher take-home pay
Food & drink
Job locations
More about the recruiting agency
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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