Job
In this role, you will be responsible for the End-to-End operation of SAP Basis services, optimizing processes and enhancing service quality and efficiency through automation and AI.
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Job technologies
Your role in the team
- In your role, you are responsible for the comprehensive end-to-end operation of your services.
- As an expert in your technology, you understand the requirements and added value of your services from the customer's perspective.
- The professional management and further development of your service team are in your hands – ensuring quality, compliance, and smooth operational handovers.
- Through process optimization, automation, and the use of AI, you continuously improve efficiency and service quality.
- You manage your service efficiently, coordinate the interfaces relevant to the service, and oversee the handover between 1st and 2nd level support as well as the manufacturer.
- You actively support service reviews, gather requirements, and convincingly present your services even during the pre-sales phase.
- You transfer our operational concept to new clients, ensure a smooth service transition, and support them during ongoing operations.
Our expectations of you
Education
- Completed (information-)technical vocational training or a degree in (information) technology and/or several years of professional experience in the relevant field.
Qualifications
- Customer orientation is a matter of course for you - your strong service mindset shapes your daily actions.
- With enthusiasm, you drive the innovative development of scalable services forward and effectively implement new requirements within the service organization.
- Structured process thinking, high attention to detail, and strong communication skills distinguish you just as much as your clear service and customer orientation.
- You strategically apply your methodological and analytical skills, as well as your confident handling of agile methods, to sustainably and measurably improve service quality, stability, and customer satisfaction.
Experience
- You bring extensive experience in the professional and operational management of service units, in the operation of SAP landscapes, as well as in IT service management processes such as Incident, Change, and Service Request Fulfillment.
- You bring several years of experience in technical roles, relevant certifications, and the ability to integrate technical, organizational, and economic requirements into comprehensive services and manage them professionally.
What we offer
- With a comprehensive offering from the Bechtle Academy, personalized career planning, expert and leadership programs, manufacturer certifications, and much more, you continuously develop and never stand still.
- This is demonstrated by our attractive disability insurance and company pension scheme, which is subsidized by up to 100 percent.
- 6 weeks of free time that you can use for relaxation, unwinding, traveling, and putting your feet up.
- In the workplace of the future, you will receive the latest technical equipment and work in an innovative environment.
- As a future-oriented employer, you benefit from a secure and permanent employment contract.
- From the very beginning, you can make a significant impact in exciting projects and realize your full potential.
- In your independently managed projects, you can get to know our diverse clients and gain insights into a wide range of industries.
Benefits
Work-Life-Integration
Higher take-home pay
Food & drink
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
- 50-249 Employees
- 1983
- Established Company
- Full Remote, Hybrid, Onsite
- Consulting · Trade · Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 4.5
- Team culture
- 4.3
- Career growth
- 4.0
- Engineering
- 4.0
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