Job
In this role, you will handle customer service requests both over the phone and in writing, convert emails into tickets, and maintain documentation in the CRM system. You will also perform translation tasks and facilitate communication between support levels.
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Job technologies
Your role in the team
- Telephone and written response to incoming service inquiries from our customers and trading partners.
- Conversion of incoming emails, as well as voicemails, into tickets.
- Storage of documents in our ticket system (CRM Genesis World).
- Handling of incoming administrative tasks.
- Follow-up on open inquiries and, if necessary, coordination with 3rd Level Support.
- Translation work in English, Dutch, and/or French.
Our expectations of you
Education
- We are looking to connect with qualified professionals who, based on a commercial education, have several years of successful experience in customer service.
Qualifications
- You are familiar with dealing with independent trading companies on an 'equal footing'.
- Consulting strength, persuasiveness, professionalism, and trustworthiness.
- High customer and service orientation.
- Good self-organizational skills and willingness to be permanently integrated into a growing team.
- Business fluent German skills.
- Fluent knowledge of French and/or Dutch and very good knowledge of English are essential.
- Proficient in MS Office.
- Knowledge in the field of kitchen planning and/or ERP systems.
Experience
- Experience with CRM systems.
What we offer
- Permanent employment contract and 30 days of vacation.
- Mobile working up to 3 days per week (by arrangement).
- Attractive compensation with regular working hours.
- Employer-funded occupational health insurance as well as group accident insurance.
- Modern equipped ergonomic workspaces in air-conditioned rooms, surrounded by a beautiful park area.
- Subsidized company restaurant and free parking garage with e-charging stations.
- Detailed and structured onboarding.
- Continuous promotion through various training opportunities.
- Pleasant working atmosphere and a appreciative corporate culture.
- Flat hierarchies and quick decision-making processes.
- Secure job in a performance- and growth-oriented corporate group with a tradition.
Benefits
Health, fitness & fun
Food & drink
Job locations
About your employer
The MHK Group is a modern service company and a successful community for medium-sized kitchen, furniture and sanitary retailers. With over 3,200 trading partners representing 6.642 billion euros in sales, the MHK Group is one of the leading European purchasing cooperatives for kitchens, furniture and plumbing. Our commitment focuses on Germany, Belgium, the Netherlands Austria Switzerland Spain and Great Britain.
- Established Company
- Onsite, Hybrid
- Consulting
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