Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Lengerich
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for customer inquiries, coordinating them in our ticketing system and collaborating closely with internal departments on order processing and proposal preparation.
Job Technologies
Your role in the team
- You are the primary contact in the service department for our internal and external customers (focus: North America) and record their inquiries in our ticketing system.
- You coordinate and process the inquiries in collaboration with our internal departments.
- You assist with order processing for our service products, including quotation preparation, clarification of inquiries, order confirmations, invoicing, etc.
- You work closely with our clients as well as sales and service partners (representatives and HUBs), with a focus on North America.
- You perform special tasks in the Service department and support as well as accompany projects.
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Our expectations of you
Education
- You have completed a commercial or technical vocational training.
Qualifications
- You are an organizational talent, know how to prioritize tasks, and have a solution-oriented work approach.
- You have good MS Office skills and are familiar with common ERP and ticketing systems.
- You possess good English skills; additional foreign languages are desirable.
Experience
- You have professional experience in the commercial sector and are proficient in dealing with customers in a service environment.
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Benefits
Work-Life-Integration
More net
Food & Drink
Job Locations
This is your employer
Windmöller & Hölscher KG
Windmöller & Hölscher KG, based in Lengerich im Tecklenburger Land, is a German machine engineering company and international provider of machines for the production and processing of flexible packaging.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Service Clerk 1st Level Support
- Location
- Lengerich
- Working Model
- Onsite
- Diversity
- Open for all genders
