Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Onsite
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 44.100 to 61.700€ gross/year
Job Summary
In this role, you handle 2nd level incidents for client systems, perform installations, optimize IT solutions, and actively participate in problem management, including on-call duties.
Job Technologies
Your role in the team
- Incident management in the Client area at 2nd level.
- SLA-compliant processing of incidents, changes, and releases.
- Operation and deployment (installation and shipping) of the clients for customer and in-house operation.
- Assistance with light warehouse activities (<= 6 kg, inventory management, waste disposal).
- Participation in the processing of problem tickets.
- Ensuring operations during the migration of the operating system and hardware as part of hardware refresh.
- Maintenance, management, and optimization of the IT solution, participation in problem management.
- Willingness to participate in on-call duty.
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Our expectations of you
Education
- Completed vocational training in IT (e.g., IT specialist for system integration).
Qualifications
- Knowledge of Windows 11 in the areas of installation, updates, drivers, and automation.
- Knowledge in software deployment (preferably MECM).
- Initiative, customer orientation, empathy, and strong communication skills.
Experience
- Minimum of 3 years of practical professional experience in larger and complex IT environments.
- Experience in IT service support processes (focusing on incident and problem management).
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What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- Our common goal unites us. For us, respectful interaction and a strong team spirit are fundamental.
- The compensation ranges between €44,100 and €61,700. The actual amount will be determined based on your scope of responsibilities as well as your experience and skills.
- We offer 30 days of annual leave, 1 traditional holiday, plus options for individual adjustments.
- Through our benefit app, you receive a monthly credit and can additionally secure tax advantages on public transport tickets.
- We enable flexibility to balance work and private life, for example through remote work or trust-based working hours.
- We support professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- Our JobRad offer allows leasing up to 2 bicycles.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
System Administrator - 2nd Level Client
- Salary
- 44.100 to 61.700€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.29.152 to 38.427 € net/year · Tax class I
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
