Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Weiterstadt
- Working Model
- Full Remote, Hybrid
Job Summary
In this role, you advise customers on digital fabrication, assist them with system setup and process validation, and optimize workflows to ensure predictable clinical outcomes.
Job Technologies
Your role in the team
- Use your dental technician expertise to advise customers on digital fabrication workflows.
- Guide users through system setup, process validation, and workflow optimization to ensure predictable clinical outcomes.
- Deliver high-quality technical support to dental laboratories, clinics, and medical practices internationally.
- Conduct training sessions for customers, internal teams, and distribution partners on 3D printing, materials, and digital integration.
- Contribute to improving and standardizing global service workflows.
- Manage customer cases using Salesforce and other support platforms.
- Collaborate with engineering, product, and customer success teams to resolve complex issues and enhance user experience.
- Support cloud-based software tools, CAD/CAM integrations, and digital dentistry platforms.
- Represent SprintRay at international trade shows, workshops, and industry events.
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Our expectations of you
Qualifications
- Fluent in Spanish, Portuguese, and English with strong communication skills; German or another European language is an advantage.
- Proaktives Mindset mit ausgezeichneten Kommunikations- und Kundeninteraktionsfähigkeiten.
- Background in dental technology, technical support, medical technology or dental applications.
- Ability to explain clinical concepts clearly to SprintRay workflow users.
- Strong analytical and troubleshooting skills, with a natural curiosity for testing and improving processes.
- Willingness to travel for on-site training, customer visits, installations, and international events.
- A collaborative, service-oriented mindset with a genuine desire to help customers and colleagues succeed.
Experience
- Hands-on experience with 3D printing, CAD/CAM systems, or digital workflows—ideally within a dental lab or clinical environment.
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What we offer
- A varied and challenging role in which you can help shape and implement your own ideas.
- Working in a dedicated team with open communication in a motivating work environment in a growing technology company.
- Our modern and open offices in Weiterstadt (near Darmstadt) are located in an attractive business park together with a restaurant, daycare center and close to the Loop 5 shopping center and other specialty markets.
- Independent work with flat hierarchies and short decision-making paths and thus a wide range of development opportunities.
- Flexible working hours and models.
- 30 days vacation and birthday off.
- Adequate performance-related remuneration.
- Opportunities for further training and qualification.
- For your well-being: Complimentary snacks and a wide selection of hot and cold beverages - coffee, tea, and more.
- Extensive training and colleagues who are available to answer questions.
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Job Locations
This is your employer
SprintRay
SprintRay Inc. is a technology company founded in 2014 in Los Angeles, specializing in digital 3D printing solutions for dentistry. The company provides a comprehensive ecosystem of hardware, software, and materials to assist dental practices and laboratories in implementing innovative dental workflows. With a branch in Weiterstadt, SprintRay serves the entire EMEA region.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid
- Industry
- Healthcare, Social Sector
Technical Support Specialist
- Location
- Weiterstadt
- Working Model
- Full Remote, Hybrid
- Diversity
- Open for all genders
