Job
In this role, you monitor IoT solutions, assist technical support in analyzing inquiries, and optimize internal digital tools like Microsoft 365 and HubSpot to enhance workflows.
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Your role in the team
- As an IT/Tech Support & Technical Operations Specialist, you are the technical hub between our customers, our support team, and the product & development department.
- You monitor and analyze how our IoT solutions are performing in the field, assist with technical questions, and at the same time ensure that our internal teams can work optimally with our digital tools such as HubSpot or Microsoft 365.
- Technical Support & Customer Success (2nd Level): Analysis and assessment of technical inquiries, development of solutions and recommendations for customers and internal teams, support of the support team in technical classification and prioritization of cases, documentation of recurring issues and derivation of improvements, establishment and maintenance of an internal knowledge base with technical insights.
- Technical Operations & Product Quality: Monitoring the quality and functionality of our IoT device fleet, supporting the testing of new features, firmware versions, and product improvements, contributing to the development of automated monitoring and quality processes, close collaboration with development, product, and support.
- Internal IT/Tool Support & System Administration: Management and optimization of our core tools (e.g., HubSpot CRM, Microsoft Teams/SharePoint/Outlook, internal support systems), supporting the entire team with technical and tool-related questions, managing user access, permissions, and tool workflows, identifying and implementing improvements in our digital work processes.
Our expectations of you
Qualifications
- Knowledge in the administration of Microsoft 365 (e.g., Teams, SharePoint, Exchange/Outlook, user and rights management).
- Analytical and structured working approach.
- Strong communication skills and enjoyment in dealing with clients and colleagues.
- Good knowledge of German and English.
Experience
- Experience in office IT administration (e.g., user devices, networks, tool access, basic IT security topics).
- Experience in technical support and working with ticketing and helpdesk systems (e.g., HubSpot, JIRA, Linear).
What we offer
- A diverse role that combines IT support, technical analysis, and operations.
- A lot of scope for designing processes and monitoring.
- Collaboration at eye level with Product, Development, and Support.
- Modern tools, flexibility, and a motivated, appreciative team.
- A growing tech company where your ideas truly make a difference.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
Packwise GmbH, founded in 2017 in Dresden, is a leading provider of Industrial IoT solutions. The company focuses on digitalization in supply chain management for the chemical and food industries.
- Startup
- Hybrid, Onsite
- Internet, IT, Telecommunication
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