Job
In this role, you will handle customer inquiries in SAP 2nd level support, assist in troubleshooting, and create concepts to implement new requirements within the core banking area.
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Job technologies
Your role in the team
- Processing requests (tickets) and resolving incidents in the customer’s SAP production environment as part of 2nd-level support for core banking applications (e.g., FI, BP, CML, CMS, BCA, TRM).
- Analyze problem areas and support customers in troubleshooting. You will advise users and serve as the first point of contact for all SAP support-related questions.
- Gathering customer-specific change requests or new requirements, including through workshops or coordination meetings, and developing IT concepts as a basis for implementation in SAP.
- Design and implementation of requirements in the core banking area, e.g. for the launch of new banking products, new regulatory requirements, or topics related to financial accounting and accounting.
- Implementation of reports, applications, and interfaces tailored to individual customer requirements.
- Responsibility for topics and clients in the SAP environment, with the opportunity to take on responsibility for okadis products.
- Supporting our project teams in implementing new solutions and developing SAP HANA transformation roadmaps.
- Management and controlling of customer inquiries.
Our expectations of you
Education
- You have completed a degree in (business) informatics, (business) mathematics, business administration, economics, physics, or engineering.
Qualifications
- You enjoy interacting with customers.
- You thrive in dynamic teams and enjoy taking on new challenges.
- You are committed and assertive in implementing new tasks while taking customer needs into account.
- Business administration knowledge is desirable.
Experience
- You have several years of professional experience, including at least three years in consulting or support, ideally with financial services providers.
- You have experience delivering projects as a developer or IT architect and have a solid knowledge of object-oriented programming (ideally with some initial experience in SAP HANA).
What we offer
- As an employee in SAP MSP (Managed Services & Projects), you’ll enjoy a personal and collaborative work environment that you can help shape.
- You work in small teams, can take on responsibility quickly, and contribute a great deal of creativity to achieving shared success.
- You won’t find rigid hierarchies or bureaucracy here—instead, you’ll find plenty of variety and new challenges.
- We reward your commitment with attractive, performance-based compensation (base salary and bonus), a range of incentives, and an attractive company car scheme.
- We provide you with a work laptop and mobile phone for remote work.
- You will work in the office or remotely.
- Client assignments may occur in individual cases.
- Our attractive working time model enables you to maintain a balance between family and work.
Topics you will work on
Job locations
About your employer
okadis Consulting GmbH is a consulting firm and SAP software house based in Eschborn, near Frankfurt am Main. We work with renowned banks and financial service providers to develop innovative solutions and support the implementation of new technologies. We maintain close relationships with our clients, working remotely or on-site depending on the needs of the project.
- 2003
- Established Company
- Onsite, Hybrid
- Consulting
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