Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Duren
- Working Model
- Onsite
Job Summary
In this role, you will handle IT support requests in 1st-level support, assisting with troubleshooting and configuring workstations in Windows, MacOS, and Linux environments.
Job Technologies
Your role in the team
- Acceptance and processing of IT support requests in 1st-level support via phone, email, and ticket system.
- Support in troubleshooting and issue resolution for Windows, MacOS, and Linux environments.
- Setup and configuration of IT workstations as well as management of networks and peripheral devices.
- Escalation of complex technical issues to 2nd-level support.
- Maintenance and documentation of support cases in the ticket system.
- Support in maintaining and optimizing the IT infrastructure.
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Our expectations of you
Education
- Completed vocational training in the IT field, e.g., IT specialist for system integration (m/f/d) or a comparable qualification.
Qualifications
- Knowledge of Windows, MacOS, and Linux operating systems as well as basic network understanding.
- Proficient in ticketing systems and common IT tools.
- Very good knowledge of German and good to very good knowledge of English.
- Customer orientation, problem-solving skills, and a structured way of working.
Experience
- Initial experience in IT support, ideally in 1st-level support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT service desk
- Location
- Duren
- Working Model
- Onsite
- Diversity
- Open for all genders
