Job
In this role, you will be the key contact for technical requirements in the contact center, develop solutions, define acceptance criteria, and optimize processes according to the needs of internal customers.
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Your role in the team
- As a Product Owner, you are the central point of contact for technical requirements related to the R+V Contact Center and are responsible for the development of technical solutions and services — reliably, collaboratively, and at eye level.
- With a clear product vision and a well-maintained and prioritized backlog, you provide the team with orientation and ensure that activities are aligned with the key objectives.
- You are responsible for a stable and regulation-compliant operation, consistently aligning it with the requirements of the company and our internal clients.
- Together with the team, you clarify the requirements of our clients and external service providers, formulate acceptance criteria, derive concrete and actionable measures from them, and keep relevant KPIs in view.
- In close collaboration with the Product Manager, the Business Owner IT, and other internal stakeholders, you continuously develop the team, the product, and the ART, thereby making a significant contribution to the sustainable improvement of our solutions.
Our expectations of you
Education
- You have a degree in Computer Science, Business Informatics, or a comparable field - alternatively, you possess equivalent relevant professional experience.
Qualifications
- You combine broad technical and professional expertise with the ability to responsibly drive technical and process-oriented developments.
- A close, trusting, and solution-oriented collaboration within the team is a matter of course for you - and you actively shape the agile transformation.
- Strong negotiation skills, understanding of client and company needs, as well as appreciative communication at eye level, are practices you live by.
Experience
- A strong agile mindset as well as solid methodological and process knowledge characterize you; ideally, you have already gained experience in the SAFe framework.
What we offer
- Flexible working hours in home office and office.
- Standard 38-hour workweek, time tracking system, flexible working hours & lifelong employment account.
- 30 days of vacation & additional days off (December 24th and December 31st).
- 14 monthly salaries (including Christmas and vacation pay) or participation in the variable compensation system, special payments, employee tariffs & discount campaigns.
- Occupational pension schemes & health management with a variety of offerings.
- Our in-house gym and a wide network of sports offerings (Wellpass) are also available to you online and nationwide.
- Job ticket, Jobrad/bike leasing, conveniently located with covered bike parking.
- Parent-Child Offices, emergency childcare for children, our own daycare "Raiffeisenzwerge," as well as a care network & support through the R+V Social Counseling.
- Healthy & balanced meals in our company restaurant.
- Promotion & Further Development through the R+V Academy. The assumption of external qualification measures completes your personal and professional development.
Benefits
Higher take-home pay
Health, fitness & fun
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
As the insurance provider of the Cooperative Financial Group Volksbanken Raiffeisenbanken, we are one of the largest German insurance groups with over 8 million customers. Some 15,600 employees are constantly developing new tailor-made and innovative insurance solutions for our customers.
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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