Job
In this role, you are responsible for 1st and 2nd level support, troubleshooting IT issues in Windows and Linux environments, and effectively monitoring our network infrastructure.
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Your role in the team
- As an IT Technician (all genders), you provide all employees with expert IT support and ensure that our IT infrastructure runs smoothly.
- With your relevant IT experience, you troubleshoot issues and confidently implement technical solutions.
- You’ll be part of an international team of over 100 people across 9 locations and work closely with the infrastructure teams.
- As the point of contact (all genders) for 1st and 2nd level support, you oversee our network infrastructure across all office workstations (Windows) and production workstations (Linux/Windows), ensuring IT services for all employees.
- You independently troubleshoot desktop, printer, and mobile issues, and set up or reconfigure workstations and their infrastructure.
- You develop and implement technical solutions based on our established support principles.
- You monitor our network infrastructure (hardware, TCP/IP, routers, Wi-Fi) and analyze Wi-Fi and LAN issues using relevant network protocols.
Our expectations of you
Education
- You have completed vocational training in the IT field (e.g., system administration, network administration, IT specialist training, or IT administration).
Qualifications
- You communicate your expertise clearly, effectively, and in a way that matches your colleagues’ level of knowledge, drawing on your strong communication skills. You also have a good command of spoken and written English, which makes communication within the team easier.
- You are willing to work shifts with fixed shift times (early shift 05:55–14:45, late shift 15:00–23:35).
Experience
- Ideally, you have some initial professional experience in 1st and 2nd level support and a basic understanding of networking, including TCP/IP, VLAN, Ethernet, and Wi-Fi.
What we offer
- Zalando offers a range of employee benefits.
- 27 days of annual leave to start for full-time employees, +1 day for each calendar year (up to a maximum of 30 days).
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners.
- Fixed shift times: Early shift from 05:55 to 14:45 and late shift from 15:00 to 23:35.
- Company cafeteria with employee pricing and a balanced selection of food and drinks.
- Free parking.
- Family services, including counseling and special programs for parents and caregivers.
- Company pension scheme.
- Health and wellness platform, including Wellhub.
- Psychological support and coaching.
- A variety of learning opportunities, a training platform for professional development, and semi-annual peer feedback.
- 2 paid volunteering days per year.
- Special leave for moving (by prior agreement).
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
Zalando is the leading online fashion platform in Europe, connecting customers, brands, and partners in 17 markets. We offer the latest styles and trends from the best fashion brands around the world, all in one place. With Zalando, you can find the perfect outfit for any occasion, whether you're looking for casual wear, formal wear, or something in between. We also offer a wide range of sizes and styles to suit every customer's needs. Shop with us today and see why we're the leading fashion destination in Europe.
- Established Company
- Onsite, Hybrid, Full Remote
- Trade
Employer reviews
- Team culture
- 3.5
- Working conditions
- 4.4
- Engineering
- 3.1
- Career growth
- 2.6
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