Job
- Level
- Experienced
- Job Field
- Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you solve issues in 1st & 2nd level support for our client applications, analyze support tickets, conduct testing, and collaborate closely with stakeholders to enhance the software.
Your role in the team
- Do you enjoy getting to the bottom of problems and always finding suitable solutions?
- You are responsible for the 2nd level support of our in-house software developments.
- Intensive communication with our stakeholders ensures the success of every ticket resolution.
- You are responsible for the 1st & 2nd level support of our customer apps and ensure customer satisfaction.
- You provide insights and impulses for the further development of our tool landscape through continuous analysis of support tickets.
- In our daily stand-ups, you report on current bugs/issues and consult with colleagues.
- With your insights, you actively contribute to the further development and ensure the best possible customer experience.
- You conduct the technical tests and ensure that the requirements have been implemented.
- If needed, you will assist with testing and requirements definition.
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Our expectations of you
Qualifications
- You say 'IT is my thing' and problem-solving as well.
- Do you describe yourself as communicative and solution-oriented?
Experience
- Ideally, you already have experience in software support and testing and work in an agile environment.
- Good German skills complement your experience.
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Benefits
Work-Life-Integration
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Job Locations
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Resolution Media
At Resolution Media, we are the digital communications specialists within Omnicom Media Group Germany. We focus on performance marketing and provide a range of services including search engine marketing with search engine advertising (SEA) and search engine optimization (SEO), social media advertising, affiliate marketing, digital analytics consulting, performance display/video, and native advertising. We are the experts in our field and can help you to achieve your communications goals.
Description
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Career Growth
3.2Workingconditions
3.2Culture
3.5Engineering
2.8
Software Support Client Applications
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
