Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin, Aachen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will diagnose technical issues and provide solutions for hardware and software inquiries, while also coordinating training sessions and ensuring the security of customer data.
Job Technologies
Your role in the team
- As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g., GO devices), the MyGeotab software platform, and outside partner products.
- You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email.
- Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
- Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
- Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
- Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
- Manage, develop and deliver product service training directly to resellers and customers.
- Provide successful resolution to all customer complaints.
- Report escalating and severe concerns/issues to management.
- Preserve the confidentiality and security of customer data and information.
- Support Geotab global strategic initiatives.
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Our expectations of you
Education
- Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
Qualifications
- Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript, and data warehouses like Google Big Query.
- Expertise in Excel auf Expertenniveau (Pivot-Tabellen und Berichte) und technische Kompetenz in Google Suite for Business.
- Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat.
- Professional-level communication in French to manage regional technical inquiries.
- Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.
Experience
- 1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues.
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What we offer
- Permanent Full Time
- The successful candidate must be located in close proximity to one of our Geotab locations, either in Berlin, Aachen, Lisbon or Ferrara, and be able to clearly read, write, and communicate in English and German.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Geotab
Geotab Inc. is an internationally active company specializing in IoT and connected transportation. It provides fleet management solutions by linking commercial vehicles to the internet and offering web-based analytics. Through its open platform and the Geotab Marketplace, vehicle data can be integrated with third-party solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Specialist
- Location
- Berlin, Aachen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
