Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 71.000 to 104.040€ Gross/Year
- Location
- Rheinbach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze events and incidents in IT service management, create situational reports, support users, and develop the IT situational picture in close collaboration with the Bundeswehr.
Your role in the team
- Analysis and evaluation of events and incidents based on system management as well as the IT Service Management tool landscape and the 'IT situation report'.
- Identification of interactions between different operational areas in the IT-SysBw and preparation of information on the operational status of individual components of the IT-SysBw.
- Contact person for the customer on-site in Rheinbach as well as responsible for user support in the area of Situation Picture IT-SysBw.
- Support the customer in preparing and presenting the daily situation report and in showcasing BWI's contribution during the regularly scheduled situation briefing.
- Contributing to the further development of the 'IT situational picture'.
- Support of the sub-branch CIR during exercises in national and international environments.
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Our expectations of you
Education
- A completed degree or a comparable qualification, ideally with an IT focus.
Qualifications
- Knowledge of systems management tools as well as solid expertise in support and operation of complex IT system landscapes.
- An operational and technical understanding of interrelationships in Service Management across service boundaries.
- Good motivation and communication skills, combined with an analytical and strategic understanding as well as initiative and results orientation.
- Fluent German and good English skills.
Experience
- Approximately 5 years of professional experience in IT Service Management or in an IT organization's monitoring entity.
- At least 4 years of experience as a soldier in the Bundeswehr or in direct collaboration with the Bundeswehr.
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What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- We are united by a common goal. For us, respectful interaction and a strong team spirit are fundamental.
- The compensation ranges between €71,000 and €104,040. The actual amount will be determined based on your scope of responsibilities, as well as your experience and skills.
- BWI offers a secure workplace as well as an award-winning and employer-funded occupational pension scheme.
- You generally start with 30 days of annual leave, with the option for individual adjustments.
- Through our benefit app, you have access to a monthly credit and tax advantages on tickets for public transportation.
- We offer you flexibility to balance work and private life, for example through remote work or trust-based working hours, and the long-term accumulation of a value account, for instance for a sabbatical.
- We support your professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- You have the option to lease a Jobrad and additionally benefit from access to platforms offering a variety of employee discounts.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
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Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
Service Manager IT Situation Report
- Salary
- 71.000 to 104.040€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.43.142 to 60.085 € net/Year · Tax class I
- Location
- Rheinbach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
