Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop seamless customer journeys and analyze customer experiences to drive improvements while working closely with various teams and leading workshops on customer orientation.
Your role in the team
- You implement smart customer journeys that inspire across all channels.
- You analyze customer experiences to identify weaknesses and drive improvements.
- You work closely with marketing, media, web, and other teams to create a seamless customer experience.
- You use innovative tools to measure customer satisfaction and monitor interactions across all channels.
- You are the main point of contact for the client and guide them through the entire project process.
- You listen to customer feedback, can adapt to new situations, and lead teams to achieve the best results.
- You participate in workshops to inspire the team with a customer-oriented mindset and to deepen certain topics both internally and externally.
This text has been machine translated. Show original
Our expectations of you
Education
- You hold a successfully completed university degree in Marketing, Business Administration, Communication, or a similar field.
Qualifications
- You are good at reading people and spaces and can adapt to individual situations.
- You are customer-oriented and understand the needs and expectations of the customers.
- You are a communication talent and can work effectively with various - including international - teams.
- You thrive on multitasking and can manage multiple projects simultaneously in a dynamic environment.
- You possess analytical thinking skills to accurately interpret performance and key figures.
- You have knowledge in the field of information security and information security awareness.
Experience
- You bring experience in implementing cross-media campaigns, ideally in a similar role, within an agency environment or an agile company.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
Serviceplan Group
Since our founding in 2002, we have specialized in performance-oriented online, social and content campaigns. Based on this wealth of experience, we have further developed into a 360 ° planning media agency in 2018. With the view from the digital perspective on the classical media, we work out cross-media and data-based mediastrategies for our customers.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Advertising, Marketing, PR
Project Manager - Customer Journey
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
