Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Onsite
Job Summary
In this role, you will support customers in the tech lounge area, manage tickets in the SNOW system, and provide 1st-level support for hardware and software on Windows, macOS, and iOS devices.
Job Technologies
Your role in the team
- Support of designated customers at the Techlounges as well as within the Techlounge area.
- Creating and editing tickets in the customer ticket system (SNOW).
- 1st-level support for hardware of the following types: Windows: notebooks, detachables, convertibles; macOS: MacBooks; iOS: iPhone, iPad (including BYOD).
- Support with system-level software (iOS/iPadOS, macOS, Windows 10, MS Office, VDI/Citrix).
- Issuance and return of loaner notebooks in case of urgent need.
- Consultation and assistance in selecting suitable devices and products.
- Support of German- and English-speaking users in daily operations.
- 1st-level administration of OS components (Wintel) and Microsoft Office applications.
- Error analysis, documentation, and forwarding to 2nd level.
- Basic knowledge of software deployment (e.g., assisting with the installation of packaged software).
- Problem solving based on the knowledge database or internal guidelines.
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Our expectations of you
Qualifications
- Very good knowledge of German and English.
- Solid knowledge in: macOS, iOS (including BYOD), MS Windows 10, MS Office 365, Active Directory, BitLocker, VPN, Multi-Factor Authentication, Virtual Desktops, IP Telephony, Smartphones (Android & iOS).
- Customer- and solution-oriented action.
- Reliability and team spirit.
- Structured and independent way of working.
Experience
- Experience with SNOW (ServiceNow).
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What we offer
- Attractive annual salary.
- Intensive onboarding.
- 30 days of vacation.
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Benefits
Health, Fitness & Fun
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
- 🚲Jobbike
- 🎳Team Events
Work-Life-Integration
Food & Drink
More net
Job Locations
This is your employer
Manpower GmbH & Co. KG
Manpower GmbH & Co. KG is an established company in the field of personnel services, offering a variety of HR solutions. With a focus on recruitment, temporary work, and outsourcing, it serves various industries, including manufacturing and finance.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
rollout technician
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
