Job
In this role, you will analyze application, system, and network issues, advise administrators on the installation of our solutions, and document solutions in a knowledge base.
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Job technologies
Your role in the team
- Support and advising administrators in the installation, setup, and maintenance of our UCware solutions (no end-user support)
- Analysis and resolution of application, system, and network issues as well as the development of sustainable solutions.
- Creation, execution, and documentation of test scenarios for support requests as well as new product features and feature requests.
- Close collaboration with the development and sales departments to continuously optimize our solutions.
- Documentation of technical customer inquiries, analysis results, and solutions in the designated systems, as well as continuous maintenance and expansion of our knowledge database.
- Support during commissioning and technical deployments at customer sites
- Participation in on-call duties as well as in planned special shifts as needed.
Our expectations of you
Education
- A completed vocational training in the IT field, several years of professional experience, or a comparable qualification
Qualifications
- Good knowledge in at least two of the following areas: network technology, VoIP and telephone systems, administration of Linux servers.
- Interest and motivation to continuously familiarize oneself with new technologies and developments.
- Excellent spoken and written English skills
- Willingness to travel for occasional on-site customer appointments
- Ability to work in a team, initiative, as well as a structured and solution-oriented way of working
Experience
- Experience in technical customer contact as well as a service-oriented work approach
What we offer
- a permanent employment contract
- 30 vacation days per year
- Flexible vacation planning, even during the probation period.
- Company pension scheme subsidy
- Individual training and development opportunities
- Opportunity for mobile working after successful onboarding and in coordination with the team as well as operational requirements.
- Modern work tools and a varied field of activity
- Short decision-making paths as well as plenty of room for personal responsibility and co-creation
- A collegial and appreciative working environment
- More attractive employee offers
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
UCware is a hardware-independent communication solution that is perfect for medium to large businesses. The modular IP-based telephone system has a wide range of features and can be customized to fit the needs of any company. UCware is easy to use and maintain, making it the perfect choice for businesses of all sizes.
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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