Job
In this role, you ensure the smooth operation of cooking robots, analyze and resolve technical issues, develop new automations, and optimize internal support processes in close collaboration with various teams.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- As an IT Support Specialist (1st & 2nd Level), you ensure the reliable operation of our cooking robots.
- You identify technical issues early, coordinate the search for solutions, and keep processes lean and efficient.
- You remotely monitor our robotic systems from our Hamburg location, analyze alerts and system statuses, and identify technical anomalies at an early stage.
- You proactively identify disruptions, take error reports by phone, and conduct structured root cause analyses.
- In close collaboration with Engineering and Field Operations, you coordinate issue resolution.
- You document system data, incidents, and solutions clearly and comprehensibly, ensure smooth handovers between shifts, and develop playbooks for recurring scenarios.
- You develop new automations, workflows, or internal tools and continuously improve existing monitoring, support, and operational processes.
- You act as the point of contact between customers, Field Operations, and internal teams. You communicate clearly, focus on solutions, and treat everyone as an equal.
Our expectations of you
Qualifications
- You have already handled technical issues independently—particularly in phone support, from structured intake and prioritization through to lasting resolution.
- You always remain calm in critical situations and communicate with technical clarity, confidence, and a solution-oriented approach.
- You want to understand how systems really work, continuously develop your skills, and use modern tools and AI strategically to work more efficiently.
- You speak German very well (at least C1 level) and are also confident in English, enabling clear, professional collaboration in international teams.
- Of course, with appropriate compensation.
Experience
- You have several years of experience in IT or a comparable technical environment and quickly find your way around modern, complex technology environments.
- Experience with networking, servers, virtualization, or modern infrastructure is a plus, but not a requirement.
- An interest in AI models and/or initial experience with workflow tools such as n8n round out your profile.
What we offer
- Our demo robot felix provides you with fresh meals around the clock at a discounted employee rate.
- Access to the mental health platform OpenUp, where you can book confidential 1:1 sessions with certified psychologists, health and finance experts—whenever you need them.
- Up to two family members also receive personalized access.
- Your new bike is already waiting for you!
- After successfully completing your probationary period, you can take advantage of our bike leasing offer and choose the bike of your dreams.
- The option to work remotely (where the position allows) and flexible working hours to support a healthy work-life balance are a given for us.
- At goodBytz, you know best what suits you.
Benefits
Topics you will work on
Job locations
About your employer
GoodBytz GmbH develops advanced Robotic Kitchen Assistants capable of cooking up to 150 dishes per hour. The company aims to make kitchens more efficient and hygienic through automation. Their solutions are applied in gastronomy, healthcare, and production facilities.
- Startup
- Onsite, Hybrid
- Food Products
More jobs
These jobs might also interest you
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
Participation in security analyses and assessment of applications and IT systems. Support in the design and implementation of technical security measures (e.g., WAF, Load Balancing, Firewall, etc.). Conducting and supporting penetration tests,...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...