Job
- Level
- Experienced
- Location
- Mülheim an der Ruhr, Bochum
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle support requests in the ticket system, assist with device setup, help employees with system and software issues, and escalate complex matters to higher-level support teams.
Job Technologies
Your role in the team
- Processing and pre-qualification of support requests and disturbances in the ticket system.
- Direct support for our employees with workplace, software, M365, and system questions.
- Independent resolution of recurring standard cases and structured handover of more complex topics to the 2nd/3rd level.
- Preparation, setup, and support of notebooks, smartphones, and other end devices.
- Administration of selected specialized applications and vendor portals, e.g., users, roles, and licenses.
- Maintenance of asset, equipment, and inventory data.
- User and permission management in defined applications.
- Participation in rollouts, site measures, and IT projects.
- Documentation of solutions and maintenance of the knowledge base.
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Our expectations of you
Education
- Successfully completed IT training, e.g., IT Specialist System Integration (m/f/d) or a comparable qualification or practical experience.
Qualifications
- Basic knowledge of Windows client systems and Microsoft 365.
- Knowledge of Endpoint Management, Asset Management, or software vendor portals is advantageous.
- Enjoyment in direct contact with users and a strong service orientation.
- Structured working approach: ask questions, narrow down problems, and document them comprehensively.
- Willingness to familiarize oneself with different applications and systems.
- Fluent German skills and good English skills in spoken and written form.
Experience
- Initial experience in IT support, ticketing systems, or system administration is advantageous.
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What we offer
- Comprehensive onboarding and independent work.
- Interesting training opportunities.
- National and international career opportunities within the growing SOCOTEC Group.
- Mobile working (part-time) and flexible working hours.
- The salary range for this position will be communicated transparently before the interview to ensure a fair basis for negotiations.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Socotec Group
SOCOTEC Group is an established company specializing in inspection, testing, and certification services. With a team of over 14,000 professionals in 27 countries, the firm focuses on sustainable solutions for construction and the environment.
Description
- Company Type
- Established Company
- Industry
- Construction, Real Estate, Building Services
IT Support Technician
- Location
- Mülheim an der Ruhr, Bochum
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
