Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide 1st Level support, identify and resolve issues with email, network and Windows systems, manage Microsoft 365, and optimize the Active Directory infrastructure.
Job Technologies
Your role in the team
- Provide 1st level support for our locations in Germany, Austria, and Switzerland.
- Identify and resolve issues in the areas of email communication, network, Windows Server, and clients.
- Responsible for the administration and continuous development of the Microsoft 365 tenant.
- Optimize and maintain our Active Directory (AD) infrastructure.
- Keep our Jira-based ticket system up to date.
- Support our colleagues via phone and remote tools (TeamViewer).
- Create and maintain technical documentation.
- Support our internal events with media technology.
- Plan and conduct training sessions for our employees.
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Our expectations of you
Education
- Completed training as an IT specialist in system integration or a comparable qualification with at least 2 years of professional experience.
Qualifications
- Advanced knowledge of server and network technologies, particularly in current Windows client and server versions.
- Proficient knowledge of MS Office / Office 365 products as well as experience with Windows 10 and 11.
- Structured and independent working style, combined with a high problem-solving ability.
- Excellent spoken and written proficiency in German and English.
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What we offer
- A flexible working hours model and up to 12 days of remote work per month.
- 30 vacation days for a 5-day week.
- A subsidy for the Germany ticket, the in-house canteen/cafeteria (Hamburg location), and company pension scheme.
- A company laptop and a subsidy for office equipment for remote work.
- Exciting tasks and a modern, ergonomic working environment.
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Benefits
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
Plan International
Plan International works to improve living conditions for children and young people worldwide. Through education, the fight for children's rights and the promotion of equal rights for girls, we work for a fairer world. We operate independently of governments, religions and political parties
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Law, Finance, Economics
IT Support - Helpdesk: 1st Level
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
