Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Ravensburg, Zerbst/Anhalt, Friedrichshafen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take calls, manage tickets in 1st & 2nd Level support, monitor customer firewalls and backups, provide DATEV user support, and document processes consistently.
Job Technologies
Your role in the team
- Our support team is growing - and so are you. As we significantly enhance our service level for our clients, we are looking for additional helpdesk staff who love to stay in touch with customers and don't just click away technical problems but understand them.
- With us, you handle incoming calls, independently resolve standard cases, and increasingly take on monitoring and operational tasks that keep our customers' operations running.
- 1st & 2nd Level Support: You receive tickets, qualify them properly, and resolve them - or escalate them specifically to our specialist departments (DATEV, Microsoft Server Administration, M365).
- Monitoring & Operations: You keep an eye on customer firewalls, backups, and updates, and respond before a warning turns into a failure. The specialist departments are also available to support you in this.
- Endpoint Management: You maintain our Intune inventory management and RMM across the entire customer base.
- Automation: You assist with roll-outs and automate repetitive tasks using PowerShell.
- DATEV User Support: You assist our clients with questions regarding DATEV applications.
- Documentation: You keep solutions, processes, and configurations well-documented — for yourself, the team, and the client.
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Our expectations of you
Education
- A successfully completed apprenticeship as an IT specialist for system integration (m/f/d) or a completed computer science degree.
Qualifications
- Proficient handling of Windows 10 and 11, ideally complemented by DATEV knowledge.
- Structured working as your standard - including clean documentation and clear processes.
- Affinity for AI-/AI tools and enjoyment in applying them pragmatically and with data protection awareness.
- Very good spoken and written German skills.
- Proficient English to understand, contextualize, and communicate technical content clearly.
- Team orientation, curiosity, and a sense of responsibility as the core of your work style.
Experience
- Initial experience in First Level Support - ideally in the M365 environment.
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What we offer
- We invest in your skills. Whether certifications, professional seminars, or soft skills training – we support you in continuously developing yourself.
- Childcare at our locations in Friedrichshafen and Ravensburg available to ensure an optimal work-life balance.
- Flexible working hours instead of core hours: Adjust your workday and work location to suit your life situation and family needs.
- Appreciation and collaboration are at the core: Shaped by an open 'Du' culture, you will experience an inspiring working atmosphere.
- Your voice matters: At our annual Convents, you can actively participate in shaping decisions, thanks to flat hierarchies and genuine opportunities for influence.
- More than just colleagues, we are a team: joint excursions, exciting employee events, and relaxed afterworks are part of our culture.
- Your personal training: Whether it's yoga, Wellpass, or our active breaks with sports exercises, they help you improve your posture and recharge with new energy.
- An ergonomic workspace tailored specifically to you. Together with our ergonomics consultants, we support your health and comfort.
- Financial and organizational support for your move, if your start with us involves a change of location. Enjoy working in one of the most beautiful regions of Germany, directly on Lake Constance.
- Individual compensation models ensure that your performance and needs are taken into account.
- What is naturally included from the start with us: free drinks & coffee, a delicious breakfast, JobRad, corporate benefits, and the possibility for hybrid work (in coordination with your supervisor).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
ETL European Tax & Law e. V.
Die ETL AG Wirtschaftsprüfungsgesellschaft Steuerberatungsgesellschaft gehört der international agierenden ETL-Gruppe an, die unter ihrem Dach Steuerberater, Wirtschaftsprüfer, Rechtsanwälte, Unternehmensberater und Finanzdienstleister vereint und in mehr als 50 Ländern vertreten ist.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance, Law, Finance, Economics
IT support employees
- Location
- Ravensburg, Zerbst/Anhalt, Friedrichshafen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
